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ZENDESK ALTERNATIVE

HelpSpace vs
Zendesk

Two powerful helpdesk tools – but which one is the better fit for your team? Compare features, ease of use, and value for money to make the right choice for your customer support.

HelpSpace Tickets

Find the Right Customer Support Software for Your Team

Zendesk is a feature-rich platform, but its complexity can slow teams down. HelpSpace offers a streamlined, modern alternative built for fast, efficient support.

This comparison helps you decide which solution truly fits your team’s needs.

Features

HelpSpace

Zendesk

Ticketing

Multi-Channel Communication

Rules & Automations

E-Mail Templates

Docs

Docs Multilanguage Sites

Chat

Tasks

Task Boards

Reports

Integrations

API

Country

Germany

USA

Capterra User Rating (Max. 5)

Ease of use

4.9

4.3

Functionality

4.6

4.4

Value of money

5.0

4.2

Customer Support

4.9

4.3

OMR Review User Rating (Max. 10)

Ease of use

9.7

8.8

Meets requirements

9.5

8.9

Customer Support

9.6

8.2

Ease of setup

9.7

7.8

Capterra and OMR Reviews are top platforms for B2B software reviews.

CONCLUSION

Simplicity Meets Complexity

Zendesk is a robust platform built for large enterprises with complex workflows. It requires significant setup, lengthy onboarding for both admins and agents, and comes with a steep learning curve — not to mention a high price.

HelpSpace takes a different path: it focuses on the essentials of great support. It’s intuitive, easy to set up, and ready to use without training — all at a fraction of the cost.

Both tools have their strengths. But if you're looking for a user-friendly, efficient, and affordable solution, HelpSpace is the better fit.

HelpSpace sidebar

HELPSPACE FEATURES

Unified Ticket Inbox

Pipe all customer requests from different channels into one inbox to ensure no message is misplaced or unanswered.

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HelpSpace Task Board

Task Boards

Add tasks to tickets to keep track of what needs to be done.

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Help Widget

Adjustable Widget

Elevate your customer assistance right on your site and app.

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Self-Service Docs

Enable customers to find answers on their own in your knowledge base, 24x7. Available in three Docs styles: Help Center, Documentation, and Blog.

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Customer Contact
Customer Contact
HelpSpace Manage Customers

Manage Customers

Manage organizations and contacts effortlessly for a clear and structured overview of your customers and their interactions.

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HelpSpace Reports

Support Reports

Get insights to optimize workflows and enhance customer satisfaction.

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INTEGRATIONS

Smart integrations at your fingertips

Our open API and robust integration framework ensure a smooth connection with the tools you rely on daily, creating a unified ecosystem for unparalleled efficiency.

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  • MS Teams

    Chat Notifications

  • Custom Sidebar

    Embed external data

  • Open API

    Custom Integrations

  • Shopify

    Online Shop

  • Zapier

    No Code Automations

  • Webhooks

    Application Events

  • Slack

    Notifications

  • Codepen

    Code repository

  • Xentral

    ERP Software

CUSTOMER VOICES

Our Clients' Feedback on HelpSpace

Jamie S.

Helping Marketers in Australia

"Helpspace has been a huge add on feature to the support that we offer our hundreds of clients, looking forward to seeing how they use our Help Space area moving forward."

Eric J.

Self-employed

"Many of today's ticketing systems are still too complex with a messy interface. Helpspace is completely the opposite. Helpspace has just what it takes. It appears that the new features are well thought out and useful..."

Max W.

CFO in Kanada

"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."

Slava D.

President Director in Indonesia

"Customer support is great. Software is very simple to use, you can connect with emails in a minute. It's very intuitive and simple."

Diogo C.

Founder / Engineer

"This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the site for a knowledge base functionality is a must and it correlates with the agent taking the cases!"

Mario K.

Marketing and Advertising

"...HelpSpace is the only tool out there (afaik) that combines simplicity with a really great UI to give your team a really amazing UX. My team has mentioned a noticeable increase in speed of operation - because they intuitively find the right button to click and the platform also loads amazingly fast."

Sarah H.

Staffing and Recruiting

"HelpSpace really has simplified our inbox clutter and streamlined our communication with our clients. It's easy to use interface makes it simple for our team to collaborate and assign tickets so we don't double up on any responses."

Gaurabh M.

Chief Product Officer in USA

"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature."

Vivek G.

Manager

"Everything is self explanatory and exactly where it should be. Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. "

Gerardo M.

Company Owner in Mexiko

"I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software."

Etienne B.

Co-owner in Niederlande

"Helpspace is simple to use, does the job and has some fine features that absolutely add value (knowledge base works well). For the price you pay, you get a good amount of software."

Mario K.

Full-Service Design & Marketing-Agentur

"Multiple channels in one place to filter and guide topic related questions and always keep track. • Knowledge base and E-Documentation feature • Fast platform and reliable and efficient workflows • All you need to kickstart your business without wasting time in learning or clicking"

READY?

Try HelpSpace for Free

Effortlessly streamline your support workflow with HelpSpace, where intuitive ticketing meets seamless integration—enhanced by smart automation to keep your team efficient and customers happy.

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HelpSpace Ticket Overview