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A pattern made of dots placed behind the main visual
A pattern made of dots placed behind the main visual

OTRS ALTERNATIVE

OTRS ALTERNATIVE

OTRS ALTERNATIVE

HelpSpace vs
OTRS

OTRS is a long-established helpdesk solution, while HelpSpace is a modern and intuitive alternative. Both offer powerful features but differ clearly in ease of use and complexity.

HelpSpace Tickets
HelpSpace Tickets
HelpSpace Tickets

OTRS – Powerful, but Complex to Use

OTRS is one of the oldest and most established helpdesk and ticketing systems. Originally launched as an open-source project, OTRS has evolved into a comprehensive enterprise platform available both on-premises and as a cloud-based solution.

It offers extensive functionality, deep configuration options, and is particularly popular in large organizations and enterprise environments.

However, this flexibility comes with complexity. Setup and maintenance often require technical expertise and can be time-consuming. The user interface, while functional, feels outdated and not designed for modern workflows. New team members typically face a longer onboarding period before they can use the system efficiently.

For teams looking for a simple, easy-to-use solution, OTRS can quickly become overly complex and maintenance-heavy.

HelpSpace – The Modern SaaS Alternative to OTRS

HelpSpace is a modern, fully cloud-based SaaS helpdesk solution built for small and mid-sized teams that want to work efficiently without technical barriers.

Its focus on simplicity, clarity, and intuitive design has made HelpSpace a popular choice among support teams.

All key features – including email ticketing, shared inbox, automations, knowledge base, task management, and website widget – are ready to use immediately and require no training.

Because HelpSpace runs as a fully hosted SaaS platform, there’s no need for installation, maintenance, or manual updates. Teams can get started right away and manage all customer communication in one centralized place.

With HelpSpace, you’ll boost customer satisfaction, streamline internal processes, and maintain full visibility over all customer requests – whether they arrive via email, contact form, or widget.

Features

HelpSpace

OTRS

Ticketing

Multi-Channel Communication

Rules & Automations

E-Mail Templates

Docs

Docs Multilanguage Sites

Chat

Tasks

Task Boards

Reports

Integrations

API

Country

Germany

Germany

Capterra User Rating (Max. 5)

Ease of use

4.9

4.2

Functionality

4.6

4.4

Value of money

5.0

4.5

Customer Support

4.9

4.3

OMR Review User Rating (Max. 10)

Ease of use

9.7

7.1

Meets requirements

9.5

7.1

Customer Support

9.6

5.7

Ease of setup

9.7

7.1

Features

HelpSpace

OTRS

Ticketing

Multi-Channel Communication

Rules & Automations

E-Mail Templates

Docs

Docs Multilanguage Sites

Chat

Tasks

Task Boards

Reports

Integrations

API

Country

Germany

Germany

Capterra User Rating (Max. 5)

Ease of use

4.9

4.2

Functionality

4.6

4.4

Value of money

5.0

4.5

Customer Support

4.9

4.3

OMR Review User Rating (Max. 10)

Ease of use

9.7

7.1

Meets requirements

9.5

7.1

Customer Support

9.6

5.7

Ease of setup

9.7

7.1

Features

HelpSpace

OTRS

Ticketing

Multi-Channel Communication

Rules & Automations

E-Mail Templates

Docs

Docs Multilanguage Sites

Chat

Tasks

Task Boards

Reports

Integrations

API

Country

Germany

Germany

Capterra User Rating (Max. 5)

Ease of use

4.9

4.2

Functionality

4.6

4.4

Value of money

5.0

4.5

Customer Support

4.9

4.3

OMR Review User Rating (Max. 10)

Ease of use

9.7

7.1

Meets requirements

9.5

7.1

Customer Support

9.6

5.7

Ease of setup

9.7

7.1

Capterra and OMR Reviews are top platforms for B2B software reviews.

CONCLUSION

CONCLUSION

CONCLUSION

HelpSpace – The Intuitive and Modern OTRS Alternative

HelpSpace – The Intuitive and Modern OTRS Alternative

HelpSpace – The Intuitive and Modern OTRS Alternative

OTRS is a powerful and feature-rich platform that excels in complex environments requiring deep customization. However, this flexibility often comes at the cost of ease of use and agility.

HelpSpace, on the other hand, takes a different approach—focusing on a clean interface, simple workflows, and an instantly available cloud environment.

It provides everything support teams need for their daily work without unnecessary complexity. Automations, streamlined processes, and an integrated knowledge base ensure that requests are resolved faster and more efficiently.

That makes HelpSpace the ideal choice for teams looking for a modern, easy-to-use, and maintenance-free alternative to OTRS—with quick setup, transparent pricing, and a clear focus on what really matters: excellent customer support.

Key Benefits of HelpSpace:

  • Fast setup—ready to use in minutes

  • Simple, intuitive interface—no training required

  • Automations for efficient ticket handling

  • Integrated knowledge base for self-service and reduced workload

OTRS is a powerful and feature-rich platform that excels in complex environments requiring deep customization. However, this flexibility often comes at the cost of ease of use and agility.

HelpSpace, on the other hand, takes a different approach—focusing on a clean interface, simple workflows, and an instantly available cloud environment.

It provides everything support teams need for their daily work without unnecessary complexity. Automations, streamlined processes, and an integrated knowledge base ensure that requests are resolved faster and more efficiently.

That makes HelpSpace the ideal choice for teams looking for a modern, easy-to-use, and maintenance-free alternative to OTRS—with quick setup, transparent pricing, and a clear focus on what really matters: excellent customer support.

Key Benefits of HelpSpace:

  • Fast setup—ready to use in minutes

  • Simple, intuitive interface—no training required

  • Automations for efficient ticket handling

  • Integrated knowledge base for self-service and reduced workload

OTRS is a powerful and feature-rich platform that excels in complex environments requiring deep customization. However, this flexibility often comes at the cost of ease of use and agility.

HelpSpace, on the other hand, takes a different approach—focusing on a clean interface, simple workflows, and an instantly available cloud environment.

It provides everything support teams need for their daily work without unnecessary complexity. Automations, streamlined processes, and an integrated knowledge base ensure that requests are resolved faster and more efficiently.

That makes HelpSpace the ideal choice for teams looking for a modern, easy-to-use, and maintenance-free alternative to OTRS—with quick setup, transparent pricing, and a clear focus on what really matters: excellent customer support.

Key Benefits of HelpSpace:

  • Fast setup—ready to use in minutes

  • Simple, intuitive interface—no training required

  • Automations for efficient ticket handling

  • Integrated knowledge base for self-service and reduced workload

HelpSpace sidebar

HELPSPACE FEATURES

HELPSPACE FEATURES

HELPSPACE FEATURES

Unified Ticket Inbox

Pipe all customer requests from different channels into one inbox to ensure no message is misplaced or unanswered.

Learn more

HelpSpace Task Board

Task Boards

Add tasks to tickets to keep track of what needs to be done.

Learn more

Help Widget

Adjustable Widget

Elevate your customer assistance right on your site and app.

Learn more

Self-Service Docs

Enable customers to find answers on their own in your knowledge base, 24x7. Available in three Docs styles: Help Center, Documentation, and Blog.

Learn more

Customer Contact
Customer Contact
HelpSpace Manage Customers
HelpSpace Manage Customers
HelpSpace Manage Customers
HelpSpace Manage Customers
HelpSpace Manage Customers

Manage Customers

Manage organizations and contacts effortlessly for a clear and structured overview of your customers and their interactions.

Learn more

HelpSpace Reports

Support Reports

Get insights to optimize workflows and enhance customer satisfaction.

Learn more

INTEGRATIONS

INTEGRATIONS

INTEGRATIONS

Smart integrations at your fingertips

Smart integrations at your fingertips

Smart integrations at your fingertips

Our open API and robust integration framework ensure a smooth connection with the tools you rely on daily, creating a unified ecosystem for unparalleled efficiency.

Learn more

Our open API and robust integration framework ensure a smooth connection with the tools you rely on daily, creating a unified ecosystem for unparalleled efficiency.

Learn more

Our open API and robust integration framework ensure a smooth connection with the tools you rely on daily, creating a unified ecosystem for unparalleled efficiency.

Learn more

  • MS Teams

    Chat Notifications

  • Custom Sidebar

    Embed external data

  • Open API

    Custom Integrations

  • MS Teams

    Chat Notifications

  • Custom Sidebar

    Embed external data

  • Open API

    Custom Integrations

  • MS Teams

    Chat Notifications

  • Custom Sidebar

    Embed external data

  • Open API

    Custom Integrations

  • Shopify

    Online Shop

  • Zapier

    No Code Automations

  • Webhooks

    Application Events

  • Shopify

    Online Shop

  • Zapier

    No Code Automations

  • Webhooks

    Application Events

  • Shopify

    Online Shop

  • Zapier

    No Code Automations

  • Webhooks

    Application Events

  • Slack

    Notifications

  • Codepen

    Code repository

  • Xentral

    ERP Software

  • Slack

    Notifications

  • Codepen

    Code repository

  • Xentral

    ERP Software

  • Slack

    Notifications

  • Codepen

    Code repository

  • Xentral

    ERP Software

CUSTOMER VOICES

Our Clients' Feedback on HelpSpace

Jamie S.

Helping Marketers in Australia

"Helpspace has been a huge add on feature to the support that we offer our hundreds of clients, looking forward to seeing how they use our Help Space area moving forward."

Max W.

CFO in Kanada

"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."

Diogo C.

Founder / Engineer

"This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the site for a knowledge base functionality is a must and it correlates with the agent taking the cases!"

Gaurabh M.

Chief Product Officer in USA

"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature."

Vivek G.

Manager

"Everything is self explanatory and exactly where it should be. Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. "

Gerardo M.

Company Owner in Mexiko

"I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software."

CUSTOMER VOICES

Our Clients' Feedback on HelpSpace

Jamie S.

Helping Marketers in Australia

"Helpspace has been a huge add on feature to the support that we offer our hundreds of clients, looking forward to seeing how they use our Help Space area moving forward."

Max W.

CFO in Kanada

"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."

Diogo C.

Founder / Engineer

"This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the site for a knowledge base functionality is a must and it correlates with the agent taking the cases!"

Gaurabh M.

Chief Product Officer in USA

"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature."

Vivek G.

Manager

"Everything is self explanatory and exactly where it should be. Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. "

Gerardo M.

Company Owner in Mexiko

"I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software."

READY?

READY?

READY?

Try HelpSpace for Free

Detect your next
big move

Effortlessly streamline your support workflow with HelpSpace, where intuitive ticketing meets seamless integration—enhanced by smart automation to keep your team efficient and customers happy.

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HelpSpace Ticket Overview
HelpSpace Ticket Overview
HelpSpace Ticket Overview