Reports

Analytics to Make
Data-Driven Improvements

Enhance customer satisfaction by visualizing your performance and support success rate.

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HelpSpace Reports

Report Summary

A summarized overview of your team’s proactiveness. Keep track of opened, closed, and pending tickets all in one place.


"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be.”
Anonymous on Capterra
Reports Counts

Open & Closed Graph

Identify agent workload by monitoring the new and resolved tickets.


“Incredible UI/UX. Onboarding and setup was done so well. The design not only looks amazing but it is intuitive and fast.”
Chasemade.com on AppSumo
Line Chart

High Volume Customers

Find customers who need an extra hand by checking the number of tickets they’ve initiated recently. Prioritize them for higher satisfaction rates.


"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be.”
Gaurabh M. on Capterra
Top Customers

Summaries

A summary of all tickets - opened and closed.

Line Charts

Visualize your ticket resolution rate on a linear scale.

High Volume Identifier

Find high-volume customers and cater to them immediately.

Tag Usage

Identify the commonly used tags and add them to your self-service articles.

Range Picker

Specify the date range to focus on the present statistics.

Trends

Monitor the improvements between different date ranges to see what works and what doesn’t.

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