Reports

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Analytics to Make
Data-Driven Improvements

Enhance customer satisfaction by visualizing your performance and support success rate.

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HelpSpace Reports
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Report Summary

A summarized overview of your team’s proactiveness. Keep track of opened, closed, and pending tickets all in one place.

"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be.”
Anonymous on Capterra
Reports Counts
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Open & Closed Graph

Identify agent workload by monitoring the new and resolved tickets.

“Incredible UI/UX. Onboarding and setup was done so well. The design not only looks amazing but it is intuitive and fast.”
Manager from Chasemade.com
Line Chart
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High Volume Customers

Find customers who need an extra hand by checking the number of tickets they’ve initiated recently. Prioritize them for higher satisfaction rates.

"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be.”
Gaurabh M. on Capterra
Top Customers

Summaries

A summary of all tickets - opened and closed.

Line Charts

Visualize your ticket resolution rate on a linear scale.

High Volume Identifier

Find high-volume customers and cater to them immediately.

Tag Usage

Identify the commonly used tags and add them to your self-service articles.

Range Picker

Specify the date range to focus on the present statistics.

Trends

Monitor the improvements between different date ranges to see what works and what doesn’t.

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