SECURITY
Your Data.
Safe, Secure & Protected
We prioritize security at every level—so you can support your customers with confidence.
What Makes HelpSpace Secure
HelpSpace is designed with robust security measures to protect your customer information at every step. Below, you’ll find an overview of the key features we use to keep your data safe and your support secure.
DATA CENTER
Data Center
Built for Trust
ISO 27001
The data centers are ISO 27001 certified, ensuring it meet internationally recognized standards for information security management.
ISO 9001
The data centers are ISO 9001 certified, ensuring consistent quality management and reliable operational processes.
DATA PROTECTION
Built on EU-GDPR Compliance
Sign Your DPA
Easily sign a Data Processing Agreement (DPA) with HelpSpace to ensure full GDPR-compliant data handling.
Security Through Structure
We implement strict technical and organizational measures to keep your data safe at all times.
SSL-Certificates
We automatically provide SSL certificates for all Docs sites to ensure secure and encrypted access.
2-Factor Authentication (2FA)
Enhance your account security with two-factor authentication (2FA), adding an extra layer of protection by requiring a verification code in addition to your password during login.
Penetration Tests
We conduct regular penetration tests to identify and address potential vulnerabilities, ensuring the highest level of security.
Are You Human
We show a human check if a Docs site gets too many requests too quickly.
FAQ
The most important questions about data security and data protection at HelpSpace.
Where is my data stored?
All data in HelpSpace is hosted exclusively in data centers within the European Union. This is not a given—many US-based SaaS providers store data on servers in the United States or other third countries, which can raise data protection concerns, especially if you serve European customers.
Hosting within the EU means your data is subject to European data protection laws, in particular the GDPR.
What is ISO 27001—and why should I care?
Is HelpSpace GDPR-compliant?
What is a Data Processing Agreement (DPA)—and do I need one?
How does SSL protect my data and my customers’ data?
What are the benefits of two-factor authentication (2FA)—and should I enable it?
What are penetration tests—and why does HelpSpace perform them?
What is the security check for excessive requests—and when does it appear?
How secure is my data in case of a technical failure?
Can I use HelpSpace if my industry has specific data protection requirements?
READY?
Effortlessly streamline your support workflow with HelpSpace, where intuitive ticketing meets seamless integration—enhanced by smart automation to keep your team efficient and customers happy.
