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A pattern made of dots placed behind the main visual
A pattern made of dots placed behind the main visual

SECURITY

SECURITY

SECURITY

Your Data.
Safe, Secure & Protected

We prioritize security at every level—so you can support your customers with confidence.

What Makes HelpSpace Secure

HelpSpace is designed with robust security measures to protect your customer information at every step. Below, you’ll find an overview of the key features we use to keep your data safe and your support secure.

DATA CENTER

DATA CENTER

DATA CENTER

Data Center
Built for
Trust

HelpSpace is hosted in a high-security data center located in the European Union, meeting strict EU data protection standards. The facility features advanced physical security, redundant infrastructure, and continuous monitoring to ensure maximum uptime and data safety.

HelpSpace is hosted in a high-security data center located in the European Union, meeting strict EU data protection standards. The facility features advanced physical security, redundant infrastructure, and continuous monitoring to ensure maximum uptime and data safety.

HelpSpace is hosted in a high-security data center located in the European Union, meeting strict EU data protection standards. The facility features advanced physical security, redundant infrastructure, and continuous monitoring to ensure maximum uptime and data safety.

ISO 27001

The data centers are ISO 27001 certified, ensuring it meet internationally recognized standards for information security management.

ISO 9001

The data centers are ISO 9001 certified, ensuring consistent quality management and reliable operational processes.

DATA PROTECTION

DATA PROTECTION

DATA PROTECTION

Built on EU-GDPR Compliance

We follow the strict requirements of the EU-GDPR to ensure your data is always protected and processed lawfully. Data privacy is a core part of our product and infrastructure design.

We follow the strict requirements of the EU-GDPR to ensure your data is always protected and processed lawfully. Data privacy is a core part of our product and infrastructure design.

We follow the strict requirements of the EU-GDPR to ensure your data is always protected and processed lawfully. Data privacy is a core part of our product and infrastructure design.

Sign Your DPA

Easily sign a Data Processing Agreement (DPA) with HelpSpace to ensure full GDPR-compliant data handling.

Security Through Structure

We implement strict technical and organizational measures to keep your data safe at all times.

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SSL

SSL-Certificates

We automatically provide SSL certificates for all Docs sites to ensure secure and encrypted access.

2FA

2-Factor Authentication (2FA)

Enhance your account security with two-factor authentication (2FA), adding an extra layer of protection by requiring a verification code in addition to your password during login.

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Widget Modal
Widget Modal

Penetration Tests

We conduct regular penetration tests to identify and address potential vulnerabilities, ensuring the highest level of security.

News Article

Are You Human

We show a human check if a Docs site gets too many requests too quickly.

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READY?

READY?

READY?

Try HelpSpace for Free

Detect your next
big move

Effortlessly streamline your support workflow with HelpSpace, where intuitive ticketing meets seamless integration—enhanced by smart automation to keep your team efficient and customers happy.

HelpSpace Ticket Overview
HelpSpace Ticket Overview
HelpSpace Ticket Overview
HelpSpace Ticket Overview