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A pattern made of dots placed behind the main visual
A pattern made of dots placed behind the main visual

HELP SCOUT ALTERNATIVE

HELP SCOUT ALTERNATIVE

HELP SCOUT ALTERNATIVE

HelpSpace vs
Help Scout

Two powerful helpdesk tools – but which one is the better fit for your team? Compare features, ease of use, and value for money to make the right choice for your customer support.

HelpSpace Tickets
HelpSpace Tickets
HelpSpace Tickets

Find the Right Customer Support Software for Your Team

Help Scout is built around the concept of a classic shared inbox—HelpSpace goes a step further, offering a modern interface, integrated task management, and features tailored to growing teams.

Help Scout is based in the U.S. and uses a shared inbox model where incoming requests are received and handled collaboratively. Communication and coordination within the team happen primarily through email replies and internal notes.

HelpSpace is a German company, specifically developed for small and mid-sized teams. Its user interface is intentionally minimalist and intuitive, allowing new users to get started immediately—without training or technical know-how.

Both tools offer integrations with popular platforms, support team collaboration, and allow for multiple inboxes.

Our comparison outlines the key differences—helping you find the support tool that truly fits your team.

Features

HelpSpace

Help Scout

Ticketing

Multi-Channel Communication

Rules & Automations

E-Mail Templates

Docs

Docs Multilanguage Sites

Chat

Tasks

Task Boards

Reports

Integrations

API

Country

Germany

USA

Capterra User Rating (Max. 5)

Ease of use

4.9

4.7

Functionality

4.6

4.3

Value of money

5.0

4.4

Customer Support

4.9

4.7

OMR Review User Rating (Max. 10)

Ease of use

9.7

9.0

Meets requirements

9.5

8.9

Customer Support

9.6

9.1

Ease of setup

9.7

9.2

Features

HelpSpace

Help Scout

Ticketing

Multi-Channel Communication

Rules & Automations

E-Mail Templates

Docs

Docs Multilanguage Sites

Chat

Tasks

Task Boards

Reports

Integrations

API

Country

Germany

USA

Capterra User Rating (Max. 5)

Ease of use

4.9

4.7

Functionality

4.6

4.3

Value of money

5.0

4.4

Customer Support

4.9

4.7

OMR Review User Rating (Max. 10)

Ease of use

9.7

9.0

Meets requirements

9.5

8.9

Customer Support

9.6

9.1

Ease of setup

9.7

9.2

Features

HelpSpace

Help Scout

Ticketing

Multi-Channel Communication

Rules & Automations

E-Mail Templates

Docs

Docs Multilanguage Sites

Chat

Tasks

Task Boards

Reports

Integrations

API

Country

Germany

USA

Capterra User Rating (Max. 5)

Ease of use

4.9

4.7

Functionality

4.6

4.3

Value of money

5.0

4.4

Customer Support

4.9

4.7

OMR Review User Rating (Max. 10)

Ease of use

9.7

9.0

Meets requirements

9.5

8.9

Customer Support

9.6

9.1

Ease of setup

9.7

9.2

Capterra and OMR Reviews are top platforms for B2B software reviews.

CONCLUSION

CONCLUSION

CONCLUSION

Modern Simplicity or Traditional Approach

Modern Simplicity or Traditional Approach

Modern Simplicity or Traditional Approach

Help Scout is a proven solution for teams that follow a traditional support approach. It uses a shared inbox where multiple team members handle incoming requests collaboratively. However, features like integrated task management or flexible workflows are not included by default—which can limit efficiency as teams grow.

HelpSpace focuses on what matters most: an intuitive interface, clearly defined processes, and features designed to match the day-to-day needs of small and mid-sized teams. A single ticket can be broken down into multiple tasks that can be worked on in parallel by different team members. This allows for structured handling of more complex requests—without losing information or creating confusion around responsibilities.

Articles from the integrated knowledge base can be linked directly to tickets, making it easy to respond to recurring questions and reduce overall support workload.

Ease of use is a core focus: HelpSpace is designed so that new users can get started within minutes—without training or technical expertise. Even as processes become more complex, the interface remains clean and easy to navigate.

HelpSpace is quick to set up, easily adaptable, and offers a focused feature set at transparent pricing.

For teams that want to work in a structured, efficient, and streamlined way, HelpSpace provides a fitting solution.

Help Scout is a proven solution for teams that follow a traditional support approach. It uses a shared inbox where multiple team members handle incoming requests collaboratively. However, features like integrated task management or flexible workflows are not included by default—which can limit efficiency as teams grow.

HelpSpace focuses on what matters most: an intuitive interface, clearly defined processes, and features designed to match the day-to-day needs of small and mid-sized teams. A single ticket can be broken down into multiple tasks that can be worked on in parallel by different team members. This allows for structured handling of more complex requests—without losing information or creating confusion around responsibilities.

Articles from the integrated knowledge base can be linked directly to tickets, making it easy to respond to recurring questions and reduce overall support workload.

Ease of use is a core focus: HelpSpace is designed so that new users can get started within minutes—without training or technical expertise. Even as processes become more complex, the interface remains clean and easy to navigate.

HelpSpace is quick to set up, easily adaptable, and offers a focused feature set at transparent pricing.

For teams that want to work in a structured, efficient, and streamlined way, HelpSpace provides a fitting solution.

Help Scout is a proven solution for teams that follow a traditional support approach. It uses a shared inbox where multiple team members handle incoming requests collaboratively. However, features like integrated task management or flexible workflows are not included by default—which can limit efficiency as teams grow.

HelpSpace focuses on what matters most: an intuitive interface, clearly defined processes, and features designed to match the day-to-day needs of small and mid-sized teams. A single ticket can be broken down into multiple tasks that can be worked on in parallel by different team members. This allows for structured handling of more complex requests—without losing information or creating confusion around responsibilities.

Articles from the integrated knowledge base can be linked directly to tickets, making it easy to respond to recurring questions and reduce overall support workload.

Ease of use is a core focus: HelpSpace is designed so that new users can get started within minutes—without training or technical expertise. Even as processes become more complex, the interface remains clean and easy to navigate.

HelpSpace is quick to set up, easily adaptable, and offers a focused feature set at transparent pricing.

For teams that want to work in a structured, efficient, and streamlined way, HelpSpace provides a fitting solution.

HelpSpace sidebar

HELPSPACE FEATURES

HELPSPACE FEATURES

HELPSPACE FEATURES

Unified Ticket Inbox

Pipe all customer requests from different channels into one inbox to ensure no message is misplaced or unanswered.

Learn more

HelpSpace Task Board

Task Boards

Add tasks to tickets to keep track of what needs to be done.

Learn more

Help Widget

Adjustable Widget

Elevate your customer assistance right on your site and app.

Learn more

Self-Service Docs

Enable customers to find answers on their own in your knowledge base, 24x7. Available in three Docs styles: Help Center, Documentation, and Blog.

Learn more

Customer Contact
Customer Contact
HelpSpace Manage Customers
HelpSpace Manage Customers
HelpSpace Manage Customers
HelpSpace Manage Customers
HelpSpace Manage Customers

Manage Customers

Manage organizations and contacts effortlessly for a clear and structured overview of your customers and their interactions.

Learn more

HelpSpace Reports

Support Reports

Get insights to optimize workflows and enhance customer satisfaction.

Learn more

INTEGRATIONS

INTEGRATIONS

INTEGRATIONS

Smart integrations at your fingertips

Smart integrations at your fingertips

Smart integrations at your fingertips

Our open API and robust integration framework ensure a smooth connection with the tools you rely on daily, creating a unified ecosystem for unparalleled efficiency.

Learn more

Our open API and robust integration framework ensure a smooth connection with the tools you rely on daily, creating a unified ecosystem for unparalleled efficiency.

Learn more

Our open API and robust integration framework ensure a smooth connection with the tools you rely on daily, creating a unified ecosystem for unparalleled efficiency.

Learn more

  • MS Teams

    Chat Notifications

  • Custom Sidebar

    Embed external data

  • Open API

    Custom Integrations

  • MS Teams

    Chat Notifications

  • Custom Sidebar

    Embed external data

  • Open API

    Custom Integrations

  • MS Teams

    Chat Notifications

  • Custom Sidebar

    Embed external data

  • Open API

    Custom Integrations

  • Shopify

    Online Shop

  • Zapier

    No Code Automations

  • Webhooks

    Application Events

  • Shopify

    Online Shop

  • Zapier

    No Code Automations

  • Webhooks

    Application Events

  • Shopify

    Online Shop

  • Zapier

    No Code Automations

  • Webhooks

    Application Events

  • Slack

    Notifications

  • Codepen

    Code repository

  • Xentral

    ERP Software

  • Slack

    Notifications

  • Codepen

    Code repository

  • Xentral

    ERP Software

  • Slack

    Notifications

  • Codepen

    Code repository

  • Xentral

    ERP Software

CUSTOMER VOICES

Our Clients' Feedback on HelpSpace

Jamie S.

Helping Marketers in Australia

"Helpspace has been a huge add on feature to the support that we offer our hundreds of clients, looking forward to seeing how they use our Help Space area moving forward."

Max W.

CFO in Kanada

"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."

Diogo C.

Founder / Engineer

"This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the site for a knowledge base functionality is a must and it correlates with the agent taking the cases!"

Gaurabh M.

Chief Product Officer in USA

"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature."

Vivek G.

Manager

"Everything is self explanatory and exactly where it should be. Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. "

Gerardo M.

Company Owner in Mexiko

"I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software."

CUSTOMER VOICES

Our Clients' Feedback on HelpSpace

Jamie S.

Helping Marketers in Australia

"Helpspace has been a huge add on feature to the support that we offer our hundreds of clients, looking forward to seeing how they use our Help Space area moving forward."

Max W.

CFO in Kanada

"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."

Diogo C.

Founder / Engineer

"This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the site for a knowledge base functionality is a must and it correlates with the agent taking the cases!"

Gaurabh M.

Chief Product Officer in USA

"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature."

Vivek G.

Manager

"Everything is self explanatory and exactly where it should be. Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. "

Gerardo M.

Company Owner in Mexiko

"I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software."

CUSTOMER VOICES

Our Clients' Feedback on HelpSpace

Jamie S.

Helping Marketers in Australia

"Helpspace has been a huge add on feature to the support that we offer our hundreds of clients, looking forward to seeing how they use our Help Space area moving forward."

Max W.

CFO in Kanada

"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."

Diogo C.

Founder / Engineer

"This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the site for a knowledge base functionality is a must and it correlates with the agent taking the cases!"

Gaurabh M.

Chief Product Officer in USA

"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature."

Vivek G.

Manager

"Everything is self explanatory and exactly where it should be. Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. "

Gerardo M.

Company Owner in Mexiko

"I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software."

READY?

READY?

READY?

Try HelpSpace for Free

Detect your next
big move

Effortlessly streamline your support workflow with HelpSpace, where intuitive ticketing meets seamless integration—enhanced by smart automation to keep your team efficient and customers happy.

HelpSpace Ticket Overview