EMAIL ALTERNATIVE
EMAIL ALTERNATIVE
EMAIL ALTERNATIVE
HelpSpace vs
Email
Still managing support through email? Discover how HelpSpace brings clarity, collaboration, and control to your customer service.
Smarter Support, Less Chaos
Email works at first, like Outlook or Gmail, but it quickly leads to cluttered inboxes, missed messages, and poor team collaboration. HelpSpace brings structure to your support with organized tickets, built-in tasks, and seamless internal communication. Discover how switching to HelpSpace can transform your customer support.
Features
HelpSpace
Ticketing / E-Mail
Multi-Channel Communication
Status
Agent Assignment
Team Assignment
Notes
Tags
Rules & Automations
E-Mail Templates
Docs
Docs Multilanguage Sites
Tasks
Task Boards
Reports
Integrations
API
Features
HelpSpace
Ticketing / E-Mail
Multi-Channel Communication
Status
Agent Assignment
Team Assignment
Notes
Tags
Rules & Automations
E-Mail Templates
Docs
Docs Multilanguage Sites
Tasks
Task Boards
Reports
Integrations
API
Features
HelpSpace
Ticketing / E-Mail
Multi-Channel Communication
Status
Agent Assignment
Team Assignment
Notes
Tags
Rules & Automations
E-Mail Templates
Docs
Docs Multilanguage Sites
Tasks
Task Boards
Reports
Integrations
API
CONCLUSION
CONCLUSION
CONCLUSION
Why HelpSpace Beats Traditional Email Support
Why HelpSpace Beats Traditional Email Support
Why HelpSpace Beats Traditional Email Support
Email might work in the beginning — but as requests pile up, things get messy fast. Who’s handling what? What’s the status? Important messages get buried, and team coordination suffers.
Sure, you can use tags in email tools — but they’re no match for a real support system. Tags quickly become inconsistent, context gets lost, and it’s hard to see the full picture.
HelpSpace offers structure from the ground up: clear assignments, status tracking, internal notes, an integrated knowledge base, and smart integrations that streamline your entire support process. Your team stays organized, focused, and responsive — without anything slipping through the cracks.
Email is where support starts. HelpSpace is where it scales.
Email might work in the beginning — but as requests pile up, things get messy fast. Who’s handling what? What’s the status? Important messages get buried, and team coordination suffers.
Sure, you can use tags in email tools — but they’re no match for a real support system. Tags quickly become inconsistent, context gets lost, and it’s hard to see the full picture.
HelpSpace offers structure from the ground up: clear assignments, status tracking, internal notes, an integrated knowledge base, and smart integrations that streamline your entire support process. Your team stays organized, focused, and responsive — without anything slipping through the cracks.
Email is where support starts. HelpSpace is where it scales.
Email might work in the beginning — but as requests pile up, things get messy fast. Who’s handling what? What’s the status? Important messages get buried, and team coordination suffers.
Sure, you can use tags in email tools — but they’re no match for a real support system. Tags quickly become inconsistent, context gets lost, and it’s hard to see the full picture.
HelpSpace offers structure from the ground up: clear assignments, status tracking, internal notes, an integrated knowledge base, and smart integrations that streamline your entire support process. Your team stays organized, focused, and responsive — without anything slipping through the cracks.
Email is where support starts. HelpSpace is where it scales.
HELPSPACE FEATURES
HELPSPACE FEATURES
HELPSPACE FEATURES
Unified Ticket Inbox
Pipe all customer requests from different channels into one inbox to ensure no message is misplaced or unanswered.
Task Boards
Add tasks to tickets to keep track of what needs to be done.
Adjustable Widget
Elevate your customer assistance right on your site and app.
Self-Service Docs
Enable customers to find answers on their own in your knowledge base, 24x7. Available in three Docs styles: Help Center, Documentation, and Blog.
Manage Customers
Manage organizations and contacts effortlessly for a clear and structured overview of your customers and their interactions.
Support Reports
Get insights to optimize workflows and enhance customer satisfaction.
INTEGRATIONS
INTEGRATIONS
INTEGRATIONS
Smart integrations at your fingertips
Smart integrations at your fingertips
Smart integrations at your fingertips
Our open API and robust integration framework ensure a smooth connection with the tools you rely on daily, creating a unified ecosystem for unparalleled efficiency.
Learn more
Our open API and robust integration framework ensure a smooth connection with the tools you rely on daily, creating a unified ecosystem for unparalleled efficiency.
Learn more
Our open API and robust integration framework ensure a smooth connection with the tools you rely on daily, creating a unified ecosystem for unparalleled efficiency.
Learn more
MS Teams
Chat Notifications
Custom Sidebar
Embed external data
Open API
Custom Integrations
MS Teams
Chat Notifications
Custom Sidebar
Embed external data
Open API
Custom Integrations
MS Teams
Chat Notifications
Custom Sidebar
Embed external data
Open API
Custom Integrations
Shopify
Online Shop
Zapier
No Code Automations
Webhooks
Application Events
Shopify
Online Shop
Zapier
No Code Automations
Webhooks
Application Events
Shopify
Online Shop
Zapier
No Code Automations
Webhooks
Application Events
Slack
Notifications
Codepen
Code repository
Xentral
ERP Software
Slack
Notifications
Codepen
Code repository
Xentral
ERP Software
Slack
Notifications
Codepen
Code repository
Xentral
ERP Software
CUSTOMER VOICES
Our Clients' Feedback on HelpSpace
Jamie S.
Helping Marketers in Australia
"Helpspace has been a huge add on feature to the support that we offer our hundreds of clients, looking forward to seeing how they use our Help Space area moving forward."
Eric J.
Self-employed
"Many of today's ticketing systems are still too complex with a messy interface. Helpspace is completely the opposite. Helpspace has just what it takes. It appears that the new features are well thought out and useful..."
Max W.
CFO in Kanada
"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."
Slava D.
President Director in Indonesia
"Customer support is great. Software is very simple to use, you can connect with emails in a minute. It's very intuitive and simple."
Diogo C.
Founder / Engineer
"This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the site for a knowledge base functionality is a must and it correlates with the agent taking the cases!"
Mario K.
Marketing and Advertising
"...HelpSpace is the only tool out there (afaik) that combines simplicity with a really great UI to give your team a really amazing UX. My team has mentioned a noticeable increase in speed of operation - because they intuitively find the right button to click and the platform also loads amazingly fast."
Sarah H.
Staffing and Recruiting
"HelpSpace really has simplified our inbox clutter and streamlined our communication with our clients. It's easy to use interface makes it simple for our team to collaborate and assign tickets so we don't double up on any responses."
Gaurabh M.
Chief Product Officer in USA
"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature."
Vivek G.
Manager
"Everything is self explanatory and exactly where it should be. Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. "
Gerardo M.
Company Owner in Mexiko
"I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software."
Etienne B.
Co-owner in Niederlande
"Helpspace is simple to use, does the job and has some fine features that absolutely add value (knowledge base works well). For the price you pay, you get a good amount of software."
Mario K.
Full-Service Design & Marketing-Agentur
"Multiple channels in one place to filter and guide topic related questions and always keep track. • Knowledge base and E-Documentation feature • Fast platform and reliable and efficient workflows • All you need to kickstart your business without wasting time in learning or clicking"
CUSTOMER VOICES
Our Clients' Feedback on HelpSpace
Jamie S.
Helping Marketers in Australia
"Helpspace has been a huge add on feature to the support that we offer our hundreds of clients, looking forward to seeing how they use our Help Space area moving forward."
Eric J.
Self-employed
"Many of today's ticketing systems are still too complex with a messy interface. Helpspace is completely the opposite. Helpspace has just what it takes. It appears that the new features are well thought out and useful..."
Max W.
CFO in Kanada
"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."
Slava D.
President Director in Indonesia
"Customer support is great. Software is very simple to use, you can connect with emails in a minute. It's very intuitive and simple."
Diogo C.
Founder / Engineer
"This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the site for a knowledge base functionality is a must and it correlates with the agent taking the cases!"
Mario K.
Marketing and Advertising
"...HelpSpace is the only tool out there (afaik) that combines simplicity with a really great UI to give your team a really amazing UX. My team has mentioned a noticeable increase in speed of operation - because they intuitively find the right button to click and the platform also loads amazingly fast."
Sarah H.
Staffing and Recruiting
"HelpSpace really has simplified our inbox clutter and streamlined our communication with our clients. It's easy to use interface makes it simple for our team to collaborate and assign tickets so we don't double up on any responses."
Gaurabh M.
Chief Product Officer in USA
"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature."
Vivek G.
Manager
"Everything is self explanatory and exactly where it should be. Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. "
Gerardo M.
Company Owner in Mexiko
"I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software."
Etienne B.
Co-owner in Niederlande
"Helpspace is simple to use, does the job and has some fine features that absolutely add value (knowledge base works well). For the price you pay, you get a good amount of software."
Mario K.
Full-Service Design & Marketing-Agentur
"Multiple channels in one place to filter and guide topic related questions and always keep track. • Knowledge base and E-Documentation feature • Fast platform and reliable and efficient workflows • All you need to kickstart your business without wasting time in learning or clicking"
CUSTOMER VOICES
Our Clients' Feedback on HelpSpace
Show more…
Jamie S.
Helping Marketers in Australia
"Helpspace has been a huge add on feature to the support that we offer our hundreds of clients, looking forward to seeing how they use our Help Space area moving forward."
Eric J.
Self-employed
"Many of today's ticketing systems are still too complex with a messy interface. Helpspace is completely the opposite. Helpspace has just what it takes. It appears that the new features are well thought out and useful..."
Max W.
CFO in Kanada
"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."
Slava D.
President Director in Indonesia
"Customer support is great. Software is very simple to use, you can connect with emails in a minute. It's very intuitive and simple."
Diogo C.
Founder / Engineer
"This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the site for a knowledge base functionality is a must and it correlates with the agent taking the cases!"
Mario K.
Marketing and Advertising
"...HelpSpace is the only tool out there (afaik) that combines simplicity with a really great UI to give your team a really amazing UX. My team has mentioned a noticeable increase in speed of operation - because they intuitively find the right button to click and the platform also loads amazingly fast."
Sarah H.
Staffing and Recruiting
"HelpSpace really has simplified our inbox clutter and streamlined our communication with our clients. It's easy to use interface makes it simple for our team to collaborate and assign tickets so we don't double up on any responses."
Gaurabh M.
Chief Product Officer in USA
"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature."
Vivek G.
Manager
"Everything is self explanatory and exactly where it should be. Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. "
Gerardo M.
Company Owner in Mexiko
"I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software."
Etienne B.
Co-owner in Niederlande
"Helpspace is simple to use, does the job and has some fine features that absolutely add value (knowledge base works well). For the price you pay, you get a good amount of software."
Mario K.
Full-Service Design & Marketing-Agentur
"Multiple channels in one place to filter and guide topic related questions and always keep track. • Knowledge base and E-Documentation feature • Fast platform and reliable and efficient workflows • All you need to kickstart your business without wasting time in learning or clicking"
READY?
READY?
READY?
Try HelpSpace for Free
Detect your next
big move
Effortlessly streamline your support workflow with HelpSpace, where intuitive ticketing meets seamless integration—enhanced by smart automation to keep your team efficient and customers happy.
About
HelpSpace is a comprehensive client service solution both you and your clients will cherish! Leverage grouped inboxes, task structuring, intuitive UI, self-service sites, and diverse interaction avenues for a competitive edge in your sector.
Company
Comparisons
Newsletter
Subscribe to our newsletter to receive the latest updates and news.
System Status:
All systems operational.
Made in Germany © HelpSpace GmbH
About
HelpSpace is a comprehensive client service solution both you and your clients will cherish! Leverage grouped inboxes, task structuring, intuitive UI, self-service sites, and diverse interaction avenues for a competitive edge in your sector.
Company
Comparisons
Newsletter
Subscribe to our newsletter to receive the latest updates and news.
System Status:
All systems operational.
Made in Germany © HelpSpace GmbH
About
HelpSpace is a comprehensive client service solution both you and your clients will cherish! Leverage grouped inboxes, task structuring, intuitive UI, self-service sites, and diverse interaction avenues for a competitive edge in your sector.
Company
Comparisons
Newsletter
Subscribe to our newsletter to receive the latest updates and news.
System Status:
All systems operational.
Made in Germany © HelpSpace GmbH