HelpSpace vs
Email
Still managing support through email? Discover how HelpSpace brings clarity, collaboration, and control to your customer service.
Smarter Support, Less Chaos
Many teams start with basic email tools like Outlook or Gmail. It works in the beginning, but as inquiries increase, things get messy. Who responded? What’s the status? How do we prioritize? Important messages get buried, team members lose track, and customers wait longer for answers.
HelpSpace changes that. Every inquiry becomes a clear, trackable ticket. Assign responsibilities, set priorities, add comments, and create follow-up tasks—all in one place. Internal collaboration happens transparently, without long email threads or scattered tools.
Even when team members are out sick or on vacation, nothing slips through the cracks. HelpSpace supports scalable, professional support workflows that reduce stress on your team and lead to faster, more consistent responses.
Unified Ticket Inbox
Pipe all customer requests from different channels into one inbox to ensure no message is misplaced or unanswered.
Task Boards
Add tasks to tickets to keep track of what needs to be done.
Adjustable Widget
Elevate your customer assistance right on your site and app.
Self-Service Docs
Enable customers to find answers on their own in your knowledge base, 24x7. Available in three Docs styles: Help Center, Documentation, and Blog.
Manage Customers
Manage organizations and contacts effortlessly for a clear and structured overview of your customers and their interactions.
Support Reports
Get insights to optimize workflows and enhance customer satisfaction.
Effortlessly streamline your support workflow with HelpSpace, where intuitive ticketing meets seamless integration—enhanced by smart automation to keep your team efficient and customers happy.
