TICKETS
TICKETS
TICKETS
All Customer Inquiries
in One Place
New inquiries land in a unified inbox – giving you a clear, structured overview. Assign tickets to teams or agents, or reply instantly to help customers faster.
Enable Your Team to Deliver Exceptional Support.
Unlock the potential of your team with the right tools to deliver remarkable service, keep customers happy and drive repeat business.
TICKET OVERVIEW
TICKET OVERVIEW
TICKET OVERVIEW
Stay in Control
Quickly see which tickets need attention. Filter by status, team, or agent, and use tags to organize tickets for easy tracking and analysis.
Quickly see which tickets need attention. Filter by status, team, or agent, and use tags to organize tickets for easy tracking and analysis.
Automations & Rules
Filter your incoming messages to ensure that no ensures your time is spent most efficiently.
Team Sections
Create teams and automatically route incoming tickets to the right place.
TICKET DETAILS
TICKET DETAILS
TICKET DETAILS
Everything in
One Ticket
View all key details at a glance: customer data, open tasks, and previous tickets. Customize the sidebar to display relevant data from your app.
View all key details at a glance: customer data, open tasks, and previous tickets. Customize the sidebar to display relevant data from your app.
View all key details at a glance: customer data, open tasks, and previous tickets. Customize the sidebar to display relevant data from your app.
Linked Tasks
Break down tickets into tasks, collaborate with your team, and resolve issues faster.
Previous Tickets
Identify duplicate requests and instantly access the customer’s history.
KNOWLEDGE BASE
KNOWLEDGE BASE
KNOWLEDGE BASE
Fast & Efficient Responses
Leverage the built-in knowledge base and quick replies, send messages instantly, or schedule them. Automated status updates ensure no deadline is missed.
Learn more
Leverage the built-in knowledge base and quick replies, send messages instantly, or schedule them. Automated status updates ensure no deadline is missed.
Learn more
Leverage the built-in knowledge base and quick replies, send messages instantly, or schedule them. Automated status updates ensure no deadline is missed.
Learn more
Reply with Docs Article
Swiftly find and share support articles to solve the customers problems faster.
Create Quick Replies
Once your response is penned, you can swiftly store it as a fresh quick reply for subsequent use.
SIDEBAR
SIDEBAR
SIDEBAR
Integration for Maximum Efficiency
Streamline workflows and seamlessly integrate any tool in the Custom Sidebar. Save time, reduce manual tasks, and focus on what matters most: delivering outstanding support.
Streamline workflows and seamlessly integrate any tool in the Custom Sidebar. Save time, reduce manual tasks, and focus on what matters most: delivering outstanding support.
Streamline workflows and seamlessly integrate any tool in the Custom Sidebar. Save time, reduce manual tasks, and focus on what matters most: delivering outstanding support.
Shopify Sidebar
Add your Shopify account to see your customers Shopify details and orders.
Xentral Sidebar
Integrate Xentral to display your customers data from your ERP next to the ticket.
MORE FEATURES
MORE FEATURES
MORE FEATURES
Send Later
Reply now and let Send Later deliver it at the perfect time.
Internal Note
Write internal notes on tickets, collaborate seamlessly with your team, and mention teammates to keep everyone informed and aligned on customer inquiries.
Wait Until
Automatically modify a ticket's status if no new communication is received by a predetermined date and time.
Split & Merge
Easily split or merge tickets to keep conversations organized.
Split & Merge
Easily split or merge tickets to keep conversations organized.
Next Status
Define the next ticket status after responding. Keep it as default.
Raw Message
View the raw message of a ticket for full transparency and detailed analysis.
Rules
Reply now and get the work done, while the Send Later function ensures your response reaches customers at the perfect time.
API & Webhooks
Automatically modify a ticket's status if no new communication is received by a predetermined date and time. Check our API.
Watcher
Keep your team and supervisors automatically updated on ticket changes.
Custom Fields
Add custom fields to tickets like project numbers or IDs to capture what matters. Capture exactly what your team needs – quick to set up, easy to use.
INTEGRATIONS
INTEGRATIONS
INTEGRATIONS
Smart integrations at your fingertips
Smart integrations at your fingertips
Smart integrations at your fingertips
Our open API and robust integration framework ensure a smooth connection with the tools you rely on daily, creating a unified ecosystem for unparalleled efficiency.
Learn more
Our open API and robust integration framework ensure a smooth connection with the tools you rely on daily, creating a unified ecosystem for unparalleled efficiency.
Learn more
Our open API and robust integration framework ensure a smooth connection with the tools you rely on daily, creating a unified ecosystem for unparalleled efficiency.
Learn more
MS Teams
Chat Notifications
Custom Sidebar
Embed external data
Open API
Custom Integrations
MS Teams
Chat Notifications
Custom Sidebar
Embed external data
Open API
Custom Integrations
MS Teams
Chat Notifications
Custom Sidebar
Embed external data
Open API
Custom Integrations
Shopify
Online Shop
Zapier
No Code Automations
Webhooks
Application Events
Shopify
Online Shop
Zapier
No Code Automations
Webhooks
Application Events
Shopify
Online Shop
Zapier
No Code Automations
Webhooks
Application Events
Slack
Notifications
Codepen
Code repository
Xentral
ERP Software
Slack
Notifications
Codepen
Code repository
Xentral
ERP Software
Slack
Notifications
Codepen
Code repository
Xentral
ERP Software
CUSTOMER VOICES
Our Clients' Feedback on HelpSpace
Jamie S.
Helping Marketers in Australia
"Helpspace has been a huge add on feature to the support that we offer our hundreds of clients, looking forward to seeing how they use our Help Space area moving forward."
Eric J.
Self-employed
"Many of today's ticketing systems are still too complex with a messy interface. Helpspace is completely the opposite. Helpspace has just what it takes. It appears that the new features are well thought out and useful..."
Max W.
CFO in Kanada
"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."
Slava D.
President Director in Indonesia
"Customer support is great. Software is very simple to use, you can connect with emails in a minute. It's very intuitive and simple."
Diogo C.
Founder / Engineer
"This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the site for a knowledge base functionality is a must and it correlates with the agent taking the cases!"
Mario K.
Marketing and Advertising
"...HelpSpace is the only tool out there (afaik) that combines simplicity with a really great UI to give your team a really amazing UX. My team has mentioned a noticeable increase in speed of operation - because they intuitively find the right button to click and the platform also loads amazingly fast."
Sarah H.
Staffing and Recruiting
"HelpSpace really has simplified our inbox clutter and streamlined our communication with our clients. It's easy to use interface makes it simple for our team to collaborate and assign tickets so we don't double up on any responses."
Gaurabh M.
Chief Product Officer in USA
"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature."
Vivek G.
Manager
"Everything is self explanatory and exactly where it should be. Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. "
Gerardo M.
Company Owner in Mexiko
"I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software."
Etienne B.
Co-owner in Niederlande
"Helpspace is simple to use, does the job and has some fine features that absolutely add value (knowledge base works well). For the price you pay, you get a good amount of software."
Mario K.
Full-Service Design & Marketing-Agentur
"Multiple channels in one place to filter and guide topic related questions and always keep track. • Knowledge base and E-Documentation feature • Fast platform and reliable and efficient workflows • All you need to kickstart your business without wasting time in learning or clicking"
CUSTOMER VOICES
Our Clients' Feedback on HelpSpace
Jamie S.
Helping Marketers in Australia
"Helpspace has been a huge add on feature to the support that we offer our hundreds of clients, looking forward to seeing how they use our Help Space area moving forward."
Eric J.
Self-employed
"Many of today's ticketing systems are still too complex with a messy interface. Helpspace is completely the opposite. Helpspace has just what it takes. It appears that the new features are well thought out and useful..."
Max W.
CFO in Kanada
"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."
Slava D.
President Director in Indonesia
"Customer support is great. Software is very simple to use, you can connect with emails in a minute. It's very intuitive and simple."
Diogo C.
Founder / Engineer
"This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the site for a knowledge base functionality is a must and it correlates with the agent taking the cases!"
Mario K.
Marketing and Advertising
"...HelpSpace is the only tool out there (afaik) that combines simplicity with a really great UI to give your team a really amazing UX. My team has mentioned a noticeable increase in speed of operation - because they intuitively find the right button to click and the platform also loads amazingly fast."
Sarah H.
Staffing and Recruiting
"HelpSpace really has simplified our inbox clutter and streamlined our communication with our clients. It's easy to use interface makes it simple for our team to collaborate and assign tickets so we don't double up on any responses."
Gaurabh M.
Chief Product Officer in USA
"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature."
Vivek G.
Manager
"Everything is self explanatory and exactly where it should be. Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. "
Gerardo M.
Company Owner in Mexiko
"I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software."
Etienne B.
Co-owner in Niederlande
"Helpspace is simple to use, does the job and has some fine features that absolutely add value (knowledge base works well). For the price you pay, you get a good amount of software."
Mario K.
Full-Service Design & Marketing-Agentur
"Multiple channels in one place to filter and guide topic related questions and always keep track. • Knowledge base and E-Documentation feature • Fast platform and reliable and efficient workflows • All you need to kickstart your business without wasting time in learning or clicking"
CUSTOMER VOICES
Our Clients' Feedback on HelpSpace
Show more…
Jamie S.
Helping Marketers in Australia
"Helpspace has been a huge add on feature to the support that we offer our hundreds of clients, looking forward to seeing how they use our Help Space area moving forward."
Eric J.
Self-employed
"Many of today's ticketing systems are still too complex with a messy interface. Helpspace is completely the opposite. Helpspace has just what it takes. It appears that the new features are well thought out and useful..."
Max W.
CFO in Kanada
"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."
Slava D.
President Director in Indonesia
"Customer support is great. Software is very simple to use, you can connect with emails in a minute. It's very intuitive and simple."
Diogo C.
Founder / Engineer
"This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the site for a knowledge base functionality is a must and it correlates with the agent taking the cases!"
Mario K.
Marketing and Advertising
"...HelpSpace is the only tool out there (afaik) that combines simplicity with a really great UI to give your team a really amazing UX. My team has mentioned a noticeable increase in speed of operation - because they intuitively find the right button to click and the platform also loads amazingly fast."
Sarah H.
Staffing and Recruiting
"HelpSpace really has simplified our inbox clutter and streamlined our communication with our clients. It's easy to use interface makes it simple for our team to collaborate and assign tickets so we don't double up on any responses."
Gaurabh M.
Chief Product Officer in USA
"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature."
Vivek G.
Manager
"Everything is self explanatory and exactly where it should be. Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. "
Gerardo M.
Company Owner in Mexiko
"I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software."
Etienne B.
Co-owner in Niederlande
"Helpspace is simple to use, does the job and has some fine features that absolutely add value (knowledge base works well). For the price you pay, you get a good amount of software."
Mario K.
Full-Service Design & Marketing-Agentur
"Multiple channels in one place to filter and guide topic related questions and always keep track. • Knowledge base and E-Documentation feature • Fast platform and reliable and efficient workflows • All you need to kickstart your business without wasting time in learning or clicking"
READY?
READY?
READY?
Try HelpSpace for Free
Detect your next
big move
Effortlessly streamline your support workflow with HelpSpace, where intuitive ticketing meets seamless integration—enhanced by smart automation to keep your team efficient and customers happy.
About
HelpSpace is a comprehensive client service solution both you and your clients will cherish! Leverage grouped inboxes, task structuring, intuitive UI, self-service sites, and diverse interaction avenues for a competitive edge in your sector.
Company
Comparisons
Newsletter
Subscribe to our newsletter to receive the latest updates and news.
System Status:
All systems operational.
Made in Germany © HelpSpace GmbH
About
HelpSpace is a comprehensive client service solution both you and your clients will cherish! Leverage grouped inboxes, task structuring, intuitive UI, self-service sites, and diverse interaction avenues for a competitive edge in your sector.
Company
Comparisons
Newsletter
Subscribe to our newsletter to receive the latest updates and news.
System Status:
All systems operational.
Made in Germany © HelpSpace GmbH
About
HelpSpace is a comprehensive client service solution both you and your clients will cherish! Leverage grouped inboxes, task structuring, intuitive UI, self-service sites, and diverse interaction avenues for a competitive edge in your sector.
Company
Comparisons
Newsletter
Subscribe to our newsletter to receive the latest updates and news.
System Status:
All systems operational.
Made in Germany © HelpSpace GmbH