Graphic element with blue to violet gradient shape
A pattern made of dots placed behind the main visual

TICKETS

All Customer Inquiries
in One Place

New inquiries land in a unified inbox – giving you a clear, structured overview. Assign tickets to teams or agents, or reply instantly to help customers faster.

HelpSpace Tickets

Enable Your Team to Deliver Exceptional Support.

Unlock the potential of your team with the right tools to deliver remarkable service, keep customers happy and drive repeat business.

HelpSpace sidebar

TICKET OVERVIEW

Stay in Control

Quickly see which tickets need attention. Filter by status, team, or agent, and use tags to organize tickets for easy tracking and analysis.

Automations & Rules

Filter your incoming messages to ensure that no ensures your time is spent most efficiently.

Team Sections

Create teams and automatically route incoming tickets to the right place.

TICKET DETAILS

Everything in
One Ticket

View all key details at a glance: customer data, open tasks, and previous tickets. Customize the sidebar to display relevant data from your app.

Start free trial

Linked Tasks

Break down tickets into tasks, collaborate with your team, and resolve issues faster.

Previous Tickets

Identify duplicate requests and instantly access the customer’s history.

Ticket Contact Info

KNOWLEDGE BASE

Fast & Efficient Responses

Leverage the built-in knowledge base and quick replies, send messages instantly, or schedule them. Automated status updates ensure no deadline is missed.

Learn more

Reply with Docs Article

Swiftly find and share support articles to solve the customers problems faster.

Create Quick Replies

Once your response is penned, you can swiftly store it as a fresh quick reply for subsequent use.

MORE FEATURES

Send Later

Send Later

Reply now and let Send Later deliver it at the perfect time.

Internal Note

Internal Note

Write internal notes on tickets, collaborate seamlessly with your team, and mention teammates to keep everyone informed and aligned on customer inquiries.

Ticket Rules

Wait Until

Automatically modify a ticket's status if no new communication is received by a predetermined date and time.

Split and Merge

Split & Merge

Easily split or merge tickets to keep conversations organized.

Next Status

Next Status

Define the next ticket status after responding. Keep it as default.

Ticket Watcher

Watcher

Keep your team and supervisors automatically updated on ticket changes.

Raw Message

Raw Message

View the raw message of a ticket for full transparency and detailed analysis.

API and Webhooks

API & Webhooks

Automatically modify a ticket's status if no new communication is received by a predetermined date and time. Check our API.

Rules

Rules

Reply now and get the work done, while the Send Later function ensures your response reaches customers at the perfect time.

INTEGRATIONS

Smart integrations at your fingertips

Our open API and robust integration framework ensure a smooth connection with the tools you rely on daily, creating a unified ecosystem for unparalleled efficiency.

Learn more

  • MS Teams

    Chat Notifications

  • Custom Sidebar

    Embed external data

  • Open API

    Custom Integrations

  • Shopify

    Online Shop

  • Zapier

    No Code Automations

  • Webhooks

    Application Events

  • Slack

    Notifications

  • Codepen

    Code repository

  • Xentral

    ERP Software

CUSTOMER VOICES

Our Clients' Feedback on HelpSpace

Jamie S.

Helping Marketers in Australia

"Helpspace has been a huge add on feature to the support that we offer our hundreds of clients, looking forward to seeing how they use our Help Space area moving forward."

Eric J.

Self-employed

"Many of today's ticketing systems are still too complex with a messy interface. Helpspace is completely the opposite. Helpspace has just what it takes. It appears that the new features are well thought out and useful..."

Max W.

CFO in Kanada

"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."

Slava D.

President Director in Indonesia

"Customer support is great. Software is very simple to use, you can connect with emails in a minute. It's very intuitive and simple."

Diogo C.

Founder / Engineer

"This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the site for a knowledge base functionality is a must and it correlates with the agent taking the cases!"

Mario K.

Marketing and Advertising

"...HelpSpace is the only tool out there (afaik) that combines simplicity with a really great UI to give your team a really amazing UX. My team has mentioned a noticeable increase in speed of operation - because they intuitively find the right button to click and the platform also loads amazingly fast."

Sarah H.

Staffing and Recruiting

"HelpSpace really has simplified our inbox clutter and streamlined our communication with our clients. It's easy to use interface makes it simple for our team to collaborate and assign tickets so we don't double up on any responses."

Gaurabh M.

Chief Product Officer in USA

"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature."

Vivek G.

Manager

"Everything is self explanatory and exactly where it should be. Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. "

Gerardo M.

Company Owner in Mexiko

"I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software."

Etienne B.

Co-owner in Niederlande

"Helpspace is simple to use, does the job and has some fine features that absolutely add value (knowledge base works well). For the price you pay, you get a good amount of software."

Mario K.

Full-Service Design & Marketing-Agentur

"Multiple channels in one place to filter and guide topic related questions and always keep track. • Knowledge base and E-Documentation feature • Fast platform and reliable and efficient workflows • All you need to kickstart your business without wasting time in learning or clicking"

READY?

Try HelpSpace for Free

Effortlessly streamline your support workflow with HelpSpace, where intuitive ticketing meets seamless integration—enhanced by smart automation to keep your team efficient and customers happy.

Start Free Trial

HelpSpace Ticket Overview