Collaborate On Incoming Messages
Use Helpspace’s shared inbox to organize all incoming customer messages in one place for efficient teamwork. Respond to tickets promptly or assign them to specific agents.Get your team inbox today
Pipe all channels into your unified inbox to ensure no message is misplaced or unanswered.
"HelpSpace really has simplified our inbox clutter and streamlined our communication with our clients.”
Dealing with repetitive queries? No need to type the same response repeatedly when you can create quick replies to increase your response time and lessen the monotonous workload.
“HelpSpace has helped my business tremendously by simplifying the support process for our customers. With a super simple interface, my employees and contractors know exactly how it works within 5 minutes, reducing the need for platform-specific training."
Respond to customer queries from a unified inbox to avoid duplicate or repetitive replies. Special attention required? Assign the ticket to a particular team or agent.
"Many of today's ticketing systems are still too complex with a messy interface. Helpspace is completely the opposite.”
Use your reply editor search bar to look for relevant articles and link to them directly when responding to customers. Quick and simple - just how it should be.
“...The editor is really good and simple to use and offers a great editing experience.”
Rules and Automation
Personalize your inbox by filtering inbound messages as per specific rules. Assign teams, tags, agents, or direct the customers to self-service sites - whatever works best.
"Helpspace has been a huge add on feature to the support that we offer our hundreds of clients, looking forward to seeing how they use our Help Space area moving forward.”
Add internal notes to help agents understand the query better and resolve it efficiently and quickly.
“This is what we were looking for with our small team of multi task users.”
Write responses and schedule them to be sent at a specific date and time.
"I highly recommend it if you are looking for a simple ticket system. It has really helped me organize my agency's support system much better.”