Graphic element with blue to violet gradient shape
A pattern made of dots placed behind the main visual
A pattern made of dots placed behind the main visual
A pattern made of dots placed behind the main visual

ZAMMAD ALTERNATIVE

ZAMMAD ALTERNATIVE

ZAMMAD ALTERNATIVE

HelpSpace vs
Zammad

Two powerful helpdesk tools – but which one is the better fit for your team? Compare features, ease of use, and value for money to make the right choice for your customer support.

Zammad and HelpSpace are two leading customer support tools from Germany. Both help teams manage customer inquiries and support tickets efficiently, but they differ greatly in terms of setup, ease of use, and flexibility.

HelpSpace Tickets
HelpSpace Tickets
HelpSpace Tickets

Zammad – versatile but technically demanding

Zammad is an established helpdesk software available both as an open-source version for self-hosting and as a SaaS solution in the cloud. It offers a wide range of features, numerous integrations, and extensive customization options.

This makes Zammad an attractive choice for companies with in-house IT resources that want full control over their customer support infrastructure.

However, setup and maintenance can be complex and time-consuming—especially in the self-hosted version. The interface is powerful but not always intuitive, meaning new team members often require a longer onboarding period. When managed internally, ongoing updates and maintenance also add to the operational effort.

HelpSpace – the modern SaaS alternative to Zammad

HelpSpace is a modern, fully cloud-based SaaS helpdesk software designed specifically for small and mid-sized support teams. Its focus on simplicity, clarity, and efficiency has made HelpSpace a popular choice among teams that value ease of use and a smooth workflow.

All core features – email ticketing, team inbox, automations, knowledge base, task management, and website widget – are ready to use and intuitively designed. New users can quickly get started and become productive without any training or technical setup.

As a hosted SaaS solution, HelpSpace eliminates the need for installation, maintenance, or server management. Teams can start instantly without worrying about updates or configuration. This saves time and enables smooth, fast, and reliable customer support.

With HelpSpace, you increase customer satisfaction, streamline internal processes, and keep full control over all inquiries – whether they come through email, a contact form, or your website widget.

Features

HelpSpace

Zammad

Ticketing

Multi-Channel Communication

Rules & Automations

E-Mail Templates

Docs

Docs Multilanguage Sites

Chat

Tasks

Task Boards

Reports

Integrations

API

Country

Germany

Germany

Capterra User Rating (Max. 5)

Ease of use

4.9

4.7

Functionality

4.6

4.5

Value of money

5.0

5.0

Customer Support

4.9

4.5

OMR Review User Rating (Max. 10)

Ease of use

9.7

No rating

Meets requirements

9.5

No rating

Customer Support

9.6

No rating

Ease of setup

9.7

No rating

Features

HelpSpace

Zammad

Ticketing

Multi-Channel Communication

Rules & Automations

E-Mail Templates

Docs

Docs Multilanguage Sites

Chat

Tasks

Task Boards

Reports

Integrations

API

Country

Germany

Germany

Capterra User Rating (Max. 5)

Ease of use

4.9

4.7

Functionality

4.6

4.5

Value of money

5.0

5.0

Customer Support

4.9

4.5

OMR Review User Rating (Max. 10)

Ease of use

9.7

No rating

Meets requirements

9.5

No rating

Customer Support

9.6

No rating

Ease of setup

9.7

No rating

Features

HelpSpace

Zammad

Ticketing

Multi-Channel Communication

Rules & Automations

E-Mail Templates

Docs

Docs Multilanguage Sites

Chat

Tasks

Task Boards

Reports

Integrations

API

Country

Germany

Germany

Capterra User Rating (Max. 5)

Ease of use

4.9

4.7

Functionality

4.6

4.5

Value of money

5.0

5.0

Customer Support

4.9

4.5

OMR Review User Rating (Max. 10)

Ease of use

9.7

No rating

Meets requirements

9.5

No rating

Customer Support

9.6

No rating

Ease of setup

9.7

No rating

Capterra and OMR Reviews are top platforms for B2B software reviews.

CONCLUSION

CONCLUSION

CONCLUSION

HelpSpace – the simple and modern Zammad alternative

HelpSpace – the simple and modern Zammad alternative

HelpSpace – the simple and modern Zammad alternative

Zammad is a flexible platform for companies that prefer to customize and manage their systems independently. Its openness offers great flexibility but also requires more technical expertise and ongoing maintenance.

HelpSpace, on the other hand, is the ideal Zammad alternative for teams that want an intuitive, maintenance-free, and ready-to-use helpdesk software. Its clean interface, straightforward workflows, and fully hosted cloud environment make it the perfect choice for support teams that value efficiency, customer focus, and ease of use.

With HelpSpace, you benefit from:

  • Fast setup—ready to use in minutes

  • Clean, intuitive interface for effortless navigation

  • Automations and workflows for repetitive tasks

  • Integrated knowledge base to reduce support load

  • Reliable hosting, security, and regular updates

HelpSpace is the modern helpdesk software for teams that simply want to deliver better support.

Zammad is a flexible platform for companies that prefer to customize and manage their systems independently. Its openness offers great flexibility but also requires more technical expertise and ongoing maintenance.

HelpSpace, on the other hand, is the ideal Zammad alternative for teams that want an intuitive, maintenance-free, and ready-to-use helpdesk software. Its clean interface, straightforward workflows, and fully hosted cloud environment make it the perfect choice for support teams that value efficiency, customer focus, and ease of use.

With HelpSpace, you benefit from:

  • Fast setup—ready to use in minutes

  • Clean, intuitive interface for effortless navigation

  • Automations and workflows for repetitive tasks

  • Integrated knowledge base to reduce support load

  • Reliable hosting, security, and regular updates

HelpSpace is the modern helpdesk software for teams that simply want to deliver better support.

Zammad is a flexible platform for companies that prefer to customize and manage their systems independently. Its openness offers great flexibility but also requires more technical expertise and ongoing maintenance.

HelpSpace, on the other hand, is the ideal Zammad alternative for teams that want an intuitive, maintenance-free, and ready-to-use helpdesk software. Its clean interface, straightforward workflows, and fully hosted cloud environment make it the perfect choice for support teams that value efficiency, customer focus, and ease of use.

With HelpSpace, you benefit from:

  • Fast setup—ready to use in minutes

  • Clean, intuitive interface for effortless navigation

  • Automations and workflows for repetitive tasks

  • Integrated knowledge base to reduce support load

  • Reliable hosting, security, and regular updates

HelpSpace is the modern helpdesk software for teams that simply want to deliver better support.

HelpSpace sidebar

HELPSPACE FEATURES

HELPSPACE FEATURES

HELPSPACE FEATURES

Unified Ticket Inbox

Pipe all customer requests from different channels into one inbox to ensure no message is misplaced or unanswered.

Learn more

HelpSpace Task Board

Task Boards

Add tasks to tickets to keep track of what needs to be done.

Learn more

Help Widget

Adjustable Widget

Elevate your customer assistance right on your site and app.

Learn more

Self-Service Docs

Enable customers to find answers on their own in your knowledge base, 24x7. Available in three Docs styles: Help Center, Documentation, and Blog.

Learn more

Customer Contact
Customer Contact
HelpSpace Manage Customers
HelpSpace Manage Customers
HelpSpace Manage Customers
HelpSpace Manage Customers
HelpSpace Manage Customers

Manage Customers

Manage organizations and contacts effortlessly for a clear and structured overview of your customers and their interactions.

Learn more

HelpSpace Reports

Support Reports

Get insights to optimize workflows and enhance customer satisfaction.

Learn more

INTEGRATIONS

INTEGRATIONS

INTEGRATIONS

Smart integrations at your fingertips

Smart integrations at your fingertips

Smart integrations at your fingertips

Our open API and robust integration framework ensure a smooth connection with the tools you rely on daily, creating a unified ecosystem for unparalleled efficiency.

Learn more

Our open API and robust integration framework ensure a smooth connection with the tools you rely on daily, creating a unified ecosystem for unparalleled efficiency.

Learn more

Our open API and robust integration framework ensure a smooth connection with the tools you rely on daily, creating a unified ecosystem for unparalleled efficiency.

Learn more

  • MS Teams

    Chat Notifications

  • Custom Sidebar

    Embed external data

  • Open API

    Custom Integrations

  • MS Teams

    Chat Notifications

  • Custom Sidebar

    Embed external data

  • Open API

    Custom Integrations

  • MS Teams

    Chat Notifications

  • Custom Sidebar

    Embed external data

  • Open API

    Custom Integrations

  • Shopify

    Online Shop

  • Zapier

    No Code Automations

  • Webhooks

    Application Events

  • Shopify

    Online Shop

  • Zapier

    No Code Automations

  • Webhooks

    Application Events

  • Shopify

    Online Shop

  • Zapier

    No Code Automations

  • Webhooks

    Application Events

  • Slack

    Notifications

  • Codepen

    Code repository

  • Xentral

    ERP Software

  • Slack

    Notifications

  • Codepen

    Code repository

  • Xentral

    ERP Software

  • Slack

    Notifications

  • Codepen

    Code repository

  • Xentral

    ERP Software

CUSTOMER VOICES

Our Clients' Feedback on HelpSpace

Jamie S.

Helping Marketers in Australia

"Helpspace has been a huge add on feature to the support that we offer our hundreds of clients, looking forward to seeing how they use our Help Space area moving forward."

Max W.

CFO in Kanada

"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."

Diogo C.

Founder / Engineer

"This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the site for a knowledge base functionality is a must and it correlates with the agent taking the cases!"

Gaurabh M.

Chief Product Officer in USA

"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature."

Vivek G.

Manager

"Everything is self explanatory and exactly where it should be. Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. "

Gerardo M.

Company Owner in Mexiko

"I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software."

CUSTOMER VOICES

Our Clients' Feedback on HelpSpace

Jamie S.

Helping Marketers in Australia

"Helpspace has been a huge add on feature to the support that we offer our hundreds of clients, looking forward to seeing how they use our Help Space area moving forward."

Max W.

CFO in Kanada

"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."

Diogo C.

Founder / Engineer

"This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the site for a knowledge base functionality is a must and it correlates with the agent taking the cases!"

Gaurabh M.

Chief Product Officer in USA

"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature."

Vivek G.

Manager

"Everything is self explanatory and exactly where it should be. Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. "

Gerardo M.

Company Owner in Mexiko

"I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software."

READY?

READY?

READY?

Try HelpSpace for Free

Detect your next
big move

Effortlessly streamline your support workflow with HelpSpace, where intuitive ticketing meets seamless integration—enhanced by smart automation to keep your team efficient and customers happy.

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HelpSpace Ticket Overview
HelpSpace Ticket Overview
HelpSpace Ticket Overview