WIDGET
Catch Your Visitors’ Attention
Bring visitors right into your leads funnel with our eye-catching and visually appealing widgets. Integrate them into your website to gather potential leads.
Instant Support, Anywhere
Empower users with quick access to help directly from your website or app. The HelpSpace widget provides seamless self-service, live support, and easy ticket creation—all in one place.
KNOWLEDGE BASE
Embedded Help Articles
Live Search
Smart search suggests relevant articles as users type, reducing support requests.
Lightweight & Fast
Designed for performance, the widget loads quickly without slowing down your site.
DESIGN
Fully Customizable
Custom Icons
Personalize your help widget with icons that match your brand.
Flexible Display Options
Place the widget exactly where you want—whether as a bubble or a modal, it's up to you.
CONTACT FORM
Quick Ticket Creation
File Attachments
Let users attach files when submitting support tickets.
Prefilled Fields
Make ticket submission faster with automatic field population.
MORE FEATURES
Localization
Deliver support in any language with a fully translatable help widget.
Javascript API
Customize behavior, trigger actions, prefill fields, and adjust settings dynamically to create a fully tailored support experience within your website or app. Check our API.
Modal Layout
The help widget can open in a modal window, keeping users focused while offering quick access to knowledge base articles and ticket submission.
Latest News
Keep users informed with the latest announcements right inside the help widget.
FAQ about Support Widgets
What Does It Cost Not to Have a Support Widget on Your Website?
The hidden costs are significant. Studies show that up to 45% of website visitors with questions leave without converting if they can’t find immediate help.
Let’s look at a practical example:
For an online store with 10000 monthly visitors and a 3% conversion rate:
4500 visitors have questions but can’t find answers
With an average order value of €80, that equals €10800 in lost revenue per month
Moreover, 30–40% more support tickets because simple questions aren’t resolved through self-service
Without a website support widget or help center integration, potential customers hesitate—and hesitation kills conversions.
A support widget captures these visitors in real time, provides instant answers via live chat or knowledge base suggestions, and turns uncertainty into confident purchases.
For most businesses, the return on investment (ROI) of a support widget ranges between 300–500% within the first year.
In short: not having a support widget costs far more than implementing one.
What Percentage of Support Tickets Can a Website Widget Actually Prevent?
When Does a Support Widget Pay for Itself?
Support Widget vs. Live Chat vs. Chatbot – What’s the Right Strategy?
How Do I Optimize My Support Widget for Maximum Lead Generation?
Which Support Widget Metrics Should You Actually Track?
How Do You Build a Support Widget Knowledge Base That Actually Works?
When Is the Right Time to Introduce a Support Widget?
How Do You Prevent a Support Widget from Feeling Annoying?
What Technical Requirements Does a High-Performance Support Widget Need?
Can I Use Different Support Widgets for Different Target Audiences?
What Are the Biggest Support Widget Implementation Mistakes?
How Do You Measure the ROI of Your Support Widget?
READY?
Effortlessly streamline your support workflow with HelpSpace, where intuitive ticketing meets seamless integration—enhanced by smart automation to keep your team efficient and customers happy.
