Graphic element with blue to violet gradient shape
A pattern made of dots placed behind the main visual
A pattern made of dots placed behind the main visual
A pattern made of dots placed behind the main visual

GORGIAS ALTERNATIVE

GORGIAS ALTERNATIVE

GORGIAS ALTERNATIVE

HelpSpace vs
Gorgias

Two powerful helpdesk tools – but which one is the better fit for your team? Compare features, ease of use, and value for money to make the right choice for your customer support.

HelpSpace Tickets
HelpSpace Tickets
HelpSpace Tickets

Find the Right Customer Support Software for Your Team

Gorgias is specifically designed for the e-commerce sector and tightly integrated with platforms like Shopify, Magento, and BigCommerce. Many of its features are focused on managing orders and viewing transactional data directly within the support interface. This setup works well for traditional online stores—but is often less relevant for companies outside of e-commerce.

HelpSpace, by contrast, offers a flexible and lightweight solution for support teams across a wide range of industries. With a clean interface, built-in task management, internal commenting, and a focus on streamlined workflows, HelpSpace is a great fit for SaaS companies, agencies, service providers, manufacturing businesses, and more.

The user experience is intentionally simple: new team members can get started right away—without training or technical barriers. The ticket view is clearly structured, and tasks can be created directly from incoming requests and assigned to the right team members. This allows your team to stay organized, respond quickly, and avoid unnecessary friction.

Features

HelpSpace

Gorgias

Ticketing

Multi-Channel Communication

Rules & Automations

E-Mail Templates

Docs

Docs Multilanguage Sites

Chat

Tasks

Task Boards

Reports

Integrations

API

Country

Germany

USA

Capterra User Rating (Max. 5)

Ease of use

4.9

4.6

Functionality

4.6

4.6

Value of money

5.0

4.4

Customer Support

4.9

4.5

OMR Review User Rating (Max. 10)

Ease of use

9.7

7.9

Meets requirements

9.5

9.3

Customer Support

9.6

10.0

Ease of setup

9.7

8.2

Features

HelpSpace

Gorgias

Ticketing

Multi-Channel Communication

Rules & Automations

E-Mail Templates

Docs

Docs Multilanguage Sites

Chat

Tasks

Task Boards

Reports

Integrations

API

Country

Germany

USA

Capterra User Rating (Max. 5)

Ease of use

4.9

4.6

Functionality

4.6

4.6

Value of money

5.0

4.4

Customer Support

4.9

4.5

OMR Review User Rating (Max. 10)

Ease of use

9.7

7.9

Meets requirements

9.5

9.3

Customer Support

9.6

10.0

Ease of setup

9.7

8.2

Features

HelpSpace

Gorgias

Ticketing

Multi-Channel Communication

Rules & Automations

E-Mail Templates

Docs

Docs Multilanguage Sites

Chat

Tasks

Task Boards

Reports

Integrations

API

Country

Germany

USA

Capterra User Rating (Max. 5)

Ease of use

4.9

4.6

Functionality

4.6

4.6

Value of money

5.0

4.4

Customer Support

4.9

4.5

OMR Review User Rating (Max. 10)

Ease of use

9.7

7.9

Meets requirements

9.5

9.3

Customer Support

9.6

10.0

Ease of setup

9.7

8.2

Capterra and OMR Reviews are top platforms for B2B software reviews.

CONCLUSION

CONCLUSION

CONCLUSION

Flexibility Beyond
E-Commerce

Flexibility Beyond
E-Commerce

Flexibility Beyond
E-Commerce

Gorgias is tailored for e-commerce, making it a strong choice for online stores needing deep integration. However, its feature set is largely focused on that specific use case.

HelpSpace offers a broader, more flexible approach. With a clean interface, built-in task management, and intuitive workflows, it’s ideal for support teams across various industries. It’s easy to get started, requires no training, and delivers great value.

If you want a versatile, user-friendly helpdesk that works beyond e-commerce, HelpSpace is the better fit.

Gorgias is tailored for e-commerce, making it a strong choice for online stores needing deep integration. However, its feature set is largely focused on that specific use case.

HelpSpace offers a broader, more flexible approach. With a clean interface, built-in task management, and intuitive workflows, it’s ideal for support teams across various industries. It’s easy to get started, requires no training, and delivers great value.

If you want a versatile, user-friendly helpdesk that works beyond e-commerce, HelpSpace is the better fit.

Gorgias is tailored for e-commerce, making it a strong choice for online stores needing deep integration. However, its feature set is largely focused on that specific use case.

HelpSpace offers a broader, more flexible approach. With a clean interface, built-in task management, and intuitive workflows, it’s ideal for support teams across various industries. It’s easy to get started, requires no training, and delivers great value.

If you want a versatile, user-friendly helpdesk that works beyond e-commerce, HelpSpace is the better fit.

HelpSpace sidebar

HELPSPACE FEATURES

HELPSPACE FEATURES

HELPSPACE FEATURES

Unified Ticket Inbox

Pipe all customer requests from different channels into one inbox to ensure no message is misplaced or unanswered.

Learn more

HelpSpace Task Board

Task Boards

Add tasks to tickets to keep track of what needs to be done.

Learn more

Help Widget

Adjustable Widget

Elevate your customer assistance right on your site and app.

Learn more

Self-Service Docs

Enable customers to find answers on their own in your knowledge base, 24x7. Available in three Docs styles: Help Center, Documentation, and Blog.

Learn more

Customer Contact
Customer Contact
HelpSpace Manage Customers
HelpSpace Manage Customers
HelpSpace Manage Customers
HelpSpace Manage Customers
HelpSpace Manage Customers

Manage Customers

Manage organizations and contacts effortlessly for a clear and structured overview of your customers and their interactions.

Learn more

HelpSpace Reports

Support Reports

Get insights to optimize workflows and enhance customer satisfaction.

Learn more

INTEGRATIONS

INTEGRATIONS

INTEGRATIONS

Smart integrations at your fingertips

Smart integrations at your fingertips

Smart integrations at your fingertips

Our open API and robust integration framework ensure a smooth connection with the tools you rely on daily, creating a unified ecosystem for unparalleled efficiency.

Learn more

Our open API and robust integration framework ensure a smooth connection with the tools you rely on daily, creating a unified ecosystem for unparalleled efficiency.

Learn more

Our open API and robust integration framework ensure a smooth connection with the tools you rely on daily, creating a unified ecosystem for unparalleled efficiency.

Learn more

  • MS Teams

    Chat Notifications

  • Custom Sidebar

    Embed external data

  • Open API

    Custom Integrations

  • MS Teams

    Chat Notifications

  • Custom Sidebar

    Embed external data

  • Open API

    Custom Integrations

  • MS Teams

    Chat Notifications

  • Custom Sidebar

    Embed external data

  • Open API

    Custom Integrations

  • Shopify

    Online Shop

  • Zapier

    No Code Automations

  • Webhooks

    Application Events

  • Shopify

    Online Shop

  • Zapier

    No Code Automations

  • Webhooks

    Application Events

  • Shopify

    Online Shop

  • Zapier

    No Code Automations

  • Webhooks

    Application Events

  • Slack

    Notifications

  • Codepen

    Code repository

  • Xentral

    ERP Software

  • Slack

    Notifications

  • Codepen

    Code repository

  • Xentral

    ERP Software

  • Slack

    Notifications

  • Codepen

    Code repository

  • Xentral

    ERP Software

CUSTOMER VOICES

Our Clients' Feedback on HelpSpace

Max W.

CFO in Kanada

"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."

Slava D.

President Director in Indonesia

"Customer support is great. Software is very simple to use, you can connect with emails in a minute. It's very intuitive and simple."

Mario K.

Marketing and Advertising

"...HelpSpace is the only tool out there (afaik) that combines simplicity with a really great UI to give your team a really amazing UX. My team has mentioned a noticeable increase in speed of operation - because they intuitively find the right button to click and the platform also loads amazingly fast."

Sarah H.

Staffing and Recruiting

"HelpSpace really has simplified our inbox clutter and streamlined our communication with our clients. It's easy to use interface makes it simple for our team to collaborate and assign tickets so we don't double up on any responses."

Etienne B.

Co-owner in Niederlande

"Helpspace is simple to use, does the job and has some fine features that absolutely add value (knowledge base works well). For the price you pay, you get a good amount of software."

Mario K.

Full-Service Design & Marketing-Agentur

"Multiple channels in one place to filter and guide topic related questions and always keep track. • Knowledge base and E-Documentation feature • Fast platform and reliable and efficient workflows • All you need to kickstart your business without wasting time in learning or clicking"

CUSTOMER VOICES

Our Clients' Feedback on HelpSpace

Max W.

CFO in Kanada

"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."

Slava D.

President Director in Indonesia

"Customer support is great. Software is very simple to use, you can connect with emails in a minute. It's very intuitive and simple."

Mario K.

Marketing and Advertising

"...HelpSpace is the only tool out there (afaik) that combines simplicity with a really great UI to give your team a really amazing UX. My team has mentioned a noticeable increase in speed of operation - because they intuitively find the right button to click and the platform also loads amazingly fast."

Sarah H.

Staffing and Recruiting

"HelpSpace really has simplified our inbox clutter and streamlined our communication with our clients. It's easy to use interface makes it simple for our team to collaborate and assign tickets so we don't double up on any responses."

Etienne B.

Co-owner in Niederlande

"Helpspace is simple to use, does the job and has some fine features that absolutely add value (knowledge base works well). For the price you pay, you get a good amount of software."

Mario K.

Full-Service Design & Marketing-Agentur

"Multiple channels in one place to filter and guide topic related questions and always keep track. • Knowledge base and E-Documentation feature • Fast platform and reliable and efficient workflows • All you need to kickstart your business without wasting time in learning or clicking"

CUSTOMER VOICES

Our Clients' Feedback on HelpSpace

Max W.

CFO in Kanada

"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."

Slava D.

President Director in Indonesia

"Customer support is great. Software is very simple to use, you can connect with emails in a minute. It's very intuitive and simple."

Mario K.

Marketing and Advertising

"...HelpSpace is the only tool out there (afaik) that combines simplicity with a really great UI to give your team a really amazing UX. My team has mentioned a noticeable increase in speed of operation - because they intuitively find the right button to click and the platform also loads amazingly fast."

Sarah H.

Staffing and Recruiting

"HelpSpace really has simplified our inbox clutter and streamlined our communication with our clients. It's easy to use interface makes it simple for our team to collaborate and assign tickets so we don't double up on any responses."

Etienne B.

Co-owner in Niederlande

"Helpspace is simple to use, does the job and has some fine features that absolutely add value (knowledge base works well). For the price you pay, you get a good amount of software."

Mario K.

Full-Service Design & Marketing-Agentur

"Multiple channels in one place to filter and guide topic related questions and always keep track. • Knowledge base and E-Documentation feature • Fast platform and reliable and efficient workflows • All you need to kickstart your business without wasting time in learning or clicking"

READY?

READY?

READY?

Try HelpSpace for Free

Detect your next
big move

Effortlessly streamline your support workflow with HelpSpace, where intuitive ticketing meets seamless integration—enhanced by smart automation to keep your team efficient and customers happy.

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HelpSpace Ticket Overview