Our customer management software
Access your customers' contact details at a glance, keep them up to date, and view all associated tickets with our customer management software.
All Customer Info in One Place
Get a complete view of every customer. See contact details, conversation history, and related tickets—all in one place to deliver more personal support. With customer management software from HelpSpace.
Full Customer support software from HelpSpace
Auto-Creation
With our customer support software, tickets from new senders are automatically turned into contacts—saving you time and effort.
Tags
Tag contacts to organize your customer base, segment users, and quickly filter relevant groups for a better customer support.
Manage Company Relationships
Auto-Assign to Organization
Contacts with the same email domain are auto-assigned to the same organization–stay organized and saving time.
Organization Logos
Recognize organizations instantly with logos added automatically.
Contact in Ticket
See the contact details in the ticket to respond faster and strengthen customer relationships. You have all the important information right in front of you—name, company, recent inquiries. No more clicking back and forth. With our customer management software you can respond immediately with the right tone and context. This saves time and feels more personal.
Add Notes
Add internal notes to contacts and organizations to capture important details, share context with your team, and keep everything organized in one central place. Everyone in the team knows immediately what was last discussed or what to look out for. This means that knowledge is retained even if the contact person changes.
Custom Fields
Add custom fields to store key details – like contract type, customer ID, or priority level. Always have the right context when a ticket comes in. You can customize your system to fit your processes. This helps you find information faster and work in a more structured way.
Auto Assign
Customers are auto-assigned to the right organization – no extra steps. New contacts immediately end up in the right place. This keeps your data clean and saves you constant rework. You can focus on support, not administration.
Tags
Add tags to group customers – so you can filter, segment, and respond smarter.
Customers API
Use the Customer API to create, update, and manage contacts and organizations programmatically—perfect for syncing customer data with HelpSpace. Check our API. With customer support and customer management software like HelpSpace, you can make the most of this API. It ensures that all customer data is automatically kept up to date and that your support team can access the right information at any time. This makes your processes more efficient and keeps your service at a consistently high level.
Effortlessly streamline your support workflow with HelpSpace, where intuitive ticketing meets seamless integration—enhanced by smart automation to keep your team efficient and customers happy.
