INTUITIVE FOR YOU. PERSONAL TO YOUR CUSTOMERS.
SIMPLE FOR YOUR TEAM. FELT BY YOUR CUSTOMERS.
Great Support
Can Be This Easy
Great Support
Can Be This Easy
With HelpSpace, support finally feels easy again.
No ticket chaos, no cluttered interfaces—just clarity, structure, and real-time savings.
So your team can focus on what truly matters:
helping customers and making them happy.
With HelpSpace, support finally feels easy again. No ticket chaos, no cluttered interfaces—just clarity, structure, and real-time savings.
So your team can focus on what truly matters: helping customers and making them happy.
Without payment details.
No automatic renewal.
Without payment details.
No automatic renewal.
FEATURES
FEATURES
FEATURES
Increase Customer Satisfaction with Smarter Support
We help small and medium-sized companies simplify their customer support with an intuitive helpdesk that organizes clients requests, coordinates team tasks, provides a central knowledge database, and more.
Unified Ticket Inbox
Pipe all customer requests from different channels into one inbox to ensure no message is misplaced or unanswered.
Task Boards
Add tasks to tickets to keep track of what needs to be done.
Adjustable Widget
Elevate your customer assistance right on your site and app.
Self-Service Docs
Enable customers to find answers on their own in your knowledge base, 24x7. Available in three Docs styles: Help Center, Documentation, and Blog.
Manage Customers
Manage organizations and contacts effortlessly for a clear and structured overview of your customers and their interactions.
Support Reports
Get insights to optimize workflows and enhance customer satisfaction.
INTEGRATIONS
INTEGRATIONS
INTEGRATIONS
Smart integrations at your fingertips
Smart integrations at your fingertips
Smart integrations at your fingertips
Our open API and robust integration framework ensure a smooth connection with the tools you rely on daily, creating a unified ecosystem for unparalleled efficiency.
Our open API and robust integration framework ensure a smooth connection with the tools you rely on daily, creating a unified ecosystem for unparalleled efficiency.
Our open API and robust integration framework ensure a smooth connection with the tools you rely on daily, creating a unified ecosystem for unparalleled efficiency.
MS Teams
Chat Notifications
Custom Sidebar
Embed external data
Open API
Custom Integrations
MS Teams
Chat Notifications
Custom Sidebar
Embed external data
Open API
Custom Integrations
MS Teams
Chat Notifications
Custom Sidebar
Embed external data
Open API
Custom Integrations
Shopify
Online Shop
Zapier
No Code Automations
Webhooks
Application Events
Shopify
Online Shop
Zapier
No Code Automations
Webhooks
Application Events
Shopify
Online Shop
Zapier
No Code Automations
Webhooks
Application Events
Slack
Team notifications
Codepen
Code repository
Xentral
ERP software
Slack
Team notifications
Codepen
Code repository
Xentral
ERP software
Slack
Team notifications
Codepen
Code repository
Xentral
ERP software
CUSTOMER VOICES
Our Clients' Feedback on HelpSpace
Jamie S.
Helping Marketers in Australia
"Helpspace has been a huge add on feature to the support that we offer our hundreds of clients, looking forward to seeing how they use our Help Space area moving forward."
Max W.
CFO in Kanada
"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."
Diogo C.
Founder / Engineer
"This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the site for a knowledge base functionality is a must and it correlates with the agent taking the cases!"
Mario K.
Marketing and Advertising
"...HelpSpace is the only tool out there (afaik) that combines simplicity with a really great UI to give your team a really amazing UX. My team has mentioned a noticeable increase in speed of operation - because they intuitively find the right button to click and the platform also loads amazingly fast."
Vivek G.
Manager
"Everything is self explanatory and exactly where it should be. Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. "
Gerardo M.
Company Owner in Mexiko
"I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software."
CUSTOMER VOICES
Our Clients' Feedback on HelpSpace
Jamie S.
Helping Marketers in Australia
"Helpspace has been a huge add on feature to the support that we offer our hundreds of clients, looking forward to seeing how they use our Help Space area moving forward."
Max W.
CFO in Kanada
"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."
Diogo C.
Founder / Engineer
"This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the site for a knowledge base functionality is a must and it correlates with the agent taking the cases!"
Mario K.
Marketing and Advertising
"...HelpSpace is the only tool out there (afaik) that combines simplicity with a really great UI to give your team a really amazing UX. My team has mentioned a noticeable increase in speed of operation - because they intuitively find the right button to click and the platform also loads amazingly fast."
Vivek G.
Manager
"Everything is self explanatory and exactly where it should be. Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. "
Gerardo M.
Company Owner in Mexiko
"I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software."
CUSTOMER VOICES
Our Clients' Feedback on HelpSpace
Show more…
Jamie S.
Helping Marketers in Australia
"Helpspace has been a huge add on feature to the support that we offer our hundreds of clients, looking forward to seeing how they use our Help Space area moving forward."
Max W.
CFO in Kanada
"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."
Diogo C.
Founder / Engineer
"This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the site for a knowledge base functionality is a must and it correlates with the agent taking the cases!"
Mario K.
Marketing and Advertising
"...HelpSpace is the only tool out there (afaik) that combines simplicity with a really great UI to give your team a really amazing UX. My team has mentioned a noticeable increase in speed of operation - because they intuitively find the right button to click and the platform also loads amazingly fast."
Vivek G.
Manager
"Everything is self explanatory and exactly where it should be. Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. "
Gerardo M.
Company Owner in Mexiko
"I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software."
HELPING CUSTOMERS
HELPING CUSTOMERS
HELPING CUSTOMERS
Why choosing the right customer service software determines your success
Why choosing the right customer service software determines your success
Why choosing the right customer service software determines your success
An excellent product is no longer enough on its own—the real differentiator today is service. Modern customer service software is far more than a digital inbox. It’s the central hub that decides whether customers become loyal fans or leave frustrated.
At HelpSpace, we understand that support teams don’t need bloated, complex tools. They require software that creates clarity and removes friction. That’s why our solution is built to bridge the gap between technical efficiency and genuinely human customer communication—so your team can focus on what really matters: helping customers, fast and well.
An excellent product is no longer enough on its own—the real differentiator today is service. Modern customer service software is far more than a digital inbox. It’s the central hub that decides whether customers become loyal fans or leave frustrated.
At HelpSpace, we understand that support teams don’t need bloated, complex tools. They require software that creates clarity and removes friction. That’s why our solution is built to bridge the gap between technical efficiency and genuinely human customer communication—so your team can focus on what really matters: helping customers, fast and well.
An excellent product is no longer enough on its own—the real differentiator today is service. Modern customer service software is far more than a digital inbox. It’s the central hub that decides whether customers become loyal fans or leave frustrated.
At HelpSpace, we understand that support teams don’t need bloated, complex tools. They require software that creates clarity and removes friction. That’s why our solution is built to bridge the gap between technical efficiency and genuinely human customer communication—so your team can focus on what really matters: helping customers, fast and well.
WORKFLOW
WORKFLOW
WORKFLOW
Process optimization through intelligent features
Process optimization through intelligent features
Process optimization through intelligent features
As companies grow, so do the demands on their customer service software. Simple email tools quickly reach their limits, while a specialized system like HelpSpace provides the scalability modern teams need.
A centralized ticket inbox consolidates requests from multiple channels—from classic email to website inquiries—into one clear workflow. This prevents duplicate work and significantly reduces response times. In this role, strong customer service software becomes a true single source of truth: every team member can instantly see a ticket’s status and knows exactly who is responsible.
As companies grow, so do the demands on their customer service software. Simple email tools quickly reach their limits, while a specialized system like HelpSpace provides the scalability modern teams need.
A centralized ticket inbox consolidates requests from multiple channels—from classic email to website inquiries—into one clear workflow. This prevents duplicate work and significantly reduces response times. In this role, strong customer service software becomes a true single source of truth: every team member can instantly see a ticket’s status and knows exactly who is responsible.
As companies grow, so do the demands on their customer service software. Simple email tools quickly reach their limits, while a specialized system like HelpSpace provides the scalability modern teams need.
A centralized ticket inbox consolidates requests from multiple channels—from classic email to website inquiries—into one clear workflow. This prevents duplicate work and significantly reduces response times. In this role, strong customer service software becomes a true single source of truth: every team member can instantly see a ticket’s status and knows exactly who is responsible.
HELP 24x7
HELP 24x7
HELP 24x7
Self-service: relief for your support team
Self-service: relief for your support team
Self-service: relief for your support team
An often underestimated factor when choosing the right customer service software is the integration of a knowledge base. HelpSpace sets a clear standard here by enabling customers to find answers on their own—before a ticket even needs to be created.
This not only lowers the cost per request, but also increases customer satisfaction, as users receive immediate solutions. Our software combines this self-service approach with an intuitive design that requires no lengthy onboarding—neither for your customers nor for your support team.
An often underestimated factor when choosing the right customer service software is the integration of a knowledge base. HelpSpace sets a clear standard here by enabling customers to find answers on their own—before a ticket even needs to be created.
This not only lowers the cost per request, but also increases customer satisfaction, as users receive immediate solutions. Our software combines this self-service approach with an intuitive design that requires no lengthy onboarding—neither for your customers nor for your support team.
An often underestimated factor when choosing the right customer service software is the integration of a knowledge base. HelpSpace sets a clear standard here by enabling customers to find answers on their own—before a ticket even needs to be created.
This not only lowers the cost per request, but also increases customer satisfaction, as users receive immediate solutions. Our software combines this self-service approach with an intuitive design that requires no lengthy onboarding—neither for your customers nor for your support team.
SECURITY
SECURITY
SECURITY
Security and seamless integration into your tool ecosystem
Security and seamless integration into your tool ecosystem
Security and seamless integration into your tool ecosystem
In a modern ecosystem, customer service software cannot exist in isolation. Seamless integration with ERP systems, e-commerce platforms like Shopify, or internal communication tools such as Slack is essential for smooth, efficient workflows.
HelpSpace also delivers the confidence of a solution made in Germany. In times of strict data protection requirements, it’s crucial for SMEs that their customer service software is not only powerful but also fully GDPR-compliant. This builds trust and elevates your support operations—without sacrificing simplicity in day-to-day work.
In a modern ecosystem, customer service software cannot exist in isolation. Seamless integration with ERP systems, e-commerce platforms like Shopify, or internal communication tools such as Slack is essential for smooth, efficient workflows.
HelpSpace also delivers the confidence of a solution made in Germany. In times of strict data protection requirements, it’s crucial for SMEs that their customer service software is not only powerful but also fully GDPR-compliant. This builds trust and elevates your support operations—without sacrificing simplicity in day-to-day work.
In a modern ecosystem, customer service software cannot exist in isolation. Seamless integration with ERP systems, e-commerce platforms like Shopify, or internal communication tools such as Slack is essential for smooth, efficient workflows.
HelpSpace also delivers the confidence of a solution made in Germany. In times of strict data protection requirements, it’s crucial for SMEs that their customer service software is not only powerful but also fully GDPR-compliant. This builds trust and elevates your support operations—without sacrificing simplicity in day-to-day work.
BUILD STRONG RELATIONSHIPS
BUILD STRONG RELATIONSHIPS
STRONG RELATIONSHIP
Optimize your support workflow now, for happy customers and a strong team.
Tickets
About
HelpSpace is a comprehensive client service solution both you and your clients will cherish! Leverage grouped inboxes, task structuring, intuitive UI, self-service sites, and diverse interaction avenues for a competitive edge in your sector.
Company
Comparisons
Newsletter
Subscribe to our newsletter to receive the latest updates and news.
System Status:
All systems operational.
Made in Germany © HelpSpace GmbH
About
HelpSpace is a comprehensive client service solution both you and your clients will cherish! Leverage grouped inboxes, task structuring, intuitive UI, self-service sites, and diverse interaction avenues for a competitive edge in your sector.
Company
Comparisons
Newsletter
Subscribe to our newsletter to receive the latest updates and news.
System Status:
All systems operational.
Made in Germany © HelpSpace GmbH
About
HelpSpace is a comprehensive client service solution both you and your clients will cherish! Leverage grouped inboxes, task structuring, intuitive UI, self-service sites, and diverse interaction avenues for a competitive edge in your sector.
Company
Comparisons
Newsletter
Subscribe to our newsletter to receive the latest updates and news.
System Status:
All systems operational.
Made in Germany © HelpSpace GmbH