Graphic element with blue to violet gradient shape
A pattern made of dots placed behind the main visual
A pattern made of dots placed behind the main visual
A pattern made of dots placed behind the main visual

RETAIL & E-COMMERCE

RETAIL & E-COMMERCE

RETAIL & E-COMMERCE

Support That Works – Built for Retailers &
E-Commerce

Support That Works – Built for Retailers & E-Commerce

As a retailer, your time is better spent helping customers – not figuring out complex software. HelpSpace is the modern support platform that’s easy to use, ready out of the box, and fully integrated with the tools you already use.

HelpSpace Tickets
HelpSpace Tickets
HelpSpace Tickets

Enable Your Team to Deliver Exceptional Support.

Unlock the potential of your customer support team with the right tools to deliver remarkable service, keep customers happy and drive repeat business.

HelpSpace sidebar
HelpSpace sidebar

TICKETS

TICKETS

TICKETS

Manage all your brands in one place

HelpSpace unifies support requests from email, web forms, and widgets into a single shared inbox – no more switching between tools. Your team works together in real time, responds faster, and never misses a ticket.

HelpSpace unifies support requests from email, web forms, and widgets into a single shared inbox – no more switching between tools. Your team works together in real time, responds faster, and never misses a ticket.

SHOPIFY

SHOPIFY

SHOPIFY

Shopify Sidebar – All Store Data at Your Fingertips

Connect HelpSpace with your Shopify store to streamline support:

  • View orders, customer profiles, and shipping status inside each ticket

  • Answer questions faster with full context

  • Avoid platform-switching and save time

Connect HelpSpace with your Shopify store to streamline support:

  • View orders, customer profiles, and shipping status inside each ticket

  • Answer questions faster with full context

  • Avoid platform-switching and save time

Connect HelpSpace with your Shopify store to streamline support:

  • View orders, customer profiles, and shipping status inside each ticket

  • Answer questions faster with full context

  • Avoid platform-switching and save time

Start free trial

Start free trial

Start free trial

Ticket Contact Info
Ticket Contact Info
Ticket Contact Info

XENTRAL ERP

XENTRAL ERP

XENTRAL ERP

Xentral Sidebar – Support Meets ERP

Link your Xentral system directly to HelpSpace:

  • Access master data and linked ERP documents directly from the ticket – quickly and efficiently.

  • Resolve customer issues without leaving the helpdesk

  • Eliminate confusion and manual lookups

Link your Xentral system directly to HelpSpace:

  • Access master data and linked ERP documents directly from the ticket – quickly and efficiently.

  • Resolve customer issues without leaving the helpdesk

  • Eliminate confusion and manual lookups

Link your Xentral system directly to HelpSpace:

  • Access master data and linked ERP documents directly from the ticket – quickly and efficiently.

  • Resolve customer issues without leaving the helpdesk

  • Eliminate confusion and manual lookups

CUSTOMER VOICES

Our Clients' Feedback on HelpSpace

Max W.

CFO in Kanada

"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."

Slava D.

President Director in Indonesia

"Customer support is great. Software is very simple to use, you can connect with emails in a minute. It's very intuitive and simple."

Diogo C.

Founder / Engineer

"This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the site for a knowledge base functionality is a must and it correlates with the agent taking the cases!"

Gaurabh M.

Chief Product Officer in USA

"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature."

Etienne B.

Co-owner in Niederlande

"Helpspace is simple to use, does the job and has some fine features that absolutely add value (knowledge base works well). For the price you pay, you get a good amount of software."

Mario K.

Full-Service Design & Marketing-Agentur

"Multiple channels in one place to filter and guide topic related questions and always keep track. • Knowledge base and E-Documentation feature • Fast platform and reliable and efficient workflows • All you need to kickstart your business without wasting time in learning or clicking"

CUSTOMER VOICES

Our Clients' Feedback on HelpSpace

Max W.

CFO in Kanada

"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."

Slava D.

President Director in Indonesia

"Customer support is great. Software is very simple to use, you can connect with emails in a minute. It's very intuitive and simple."

Diogo C.

Founder / Engineer

"This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the site for a knowledge base functionality is a must and it correlates with the agent taking the cases!"

Gaurabh M.

Chief Product Officer in USA

"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature."

Etienne B.

Co-owner in Niederlande

"Helpspace is simple to use, does the job and has some fine features that absolutely add value (knowledge base works well). For the price you pay, you get a good amount of software."

Mario K.

Full-Service Design & Marketing-Agentur

"Multiple channels in one place to filter and guide topic related questions and always keep track. • Knowledge base and E-Documentation feature • Fast platform and reliable and efficient workflows • All you need to kickstart your business without wasting time in learning or clicking"

CUSTOMER VOICES

Our Clients' Feedback on HelpSpace

Max W.

CFO in Kanada

"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."

Slava D.

President Director in Indonesia

"Customer support is great. Software is very simple to use, you can connect with emails in a minute. It's very intuitive and simple."

Diogo C.

Founder / Engineer

"This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the site for a knowledge base functionality is a must and it correlates with the agent taking the cases!"

Gaurabh M.

Chief Product Officer in USA

"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature."

Etienne B.

Co-owner in Niederlande

"Helpspace is simple to use, does the job and has some fine features that absolutely add value (knowledge base works well). For the price you pay, you get a good amount of software."

Mario K.

Full-Service Design & Marketing-Agentur

"Multiple channels in one place to filter and guide topic related questions and always keep track. • Knowledge base and E-Documentation feature • Fast platform and reliable and efficient workflows • All you need to kickstart your business without wasting time in learning or clicking"

READY?

READY?

READY?

Try HelpSpace for Free

Detect your next
big move

Effortlessly streamline your support workflow with HelpSpace, where intuitive ticketing meets seamless integration—enhanced by smart automation to keep your team efficient and customers happy.

HelpSpace Ticket Overview
HelpSpace Ticket Overview
HelpSpace Ticket Overview
HelpSpace Ticket Overview
HelpSpace Ticket Overview