SAAS PROVIDER
SAAS PROVIDER
SAAS PROVIDER
HelpSpace – The Helpdesk Built for SaaS Companies
Deliver outstanding support experiences with HelpSpace – the modern customer support platform designed for SaaS teams. Centralize your communication, empower users with self-service, and automate your workflows – all in one powerful, intuitive tool.
Enable Your Team to Deliver Exceptional Support.
Unlock the potential of your SaaS support team with the right tools to deliver remarkable service, keep customers happy and drive repeat business.
TICKETS
TICKETS
TICKETS
Shared Inbox for All Conversations
No more switching between tools. HelpSpace brings all support requests – from email, web forms, and widgets – into one shared inbox. Your team collaborates in real time, resolves issues faster, and never misses a ticket.
No more switching between tools. HelpSpace brings all support requests – from email, web forms, and widgets – into one shared inbox. Your team collaborates in real time, resolves issues faster, and never misses a ticket.
DOCS
DOCS
DOCS
Smart Knowledge Bases for Users & Teams
Cut down on repetitive tickets and enable your customers to help themselves:
Public knowledge base for customers
Private knowledge base for internal team use
Deliver quick answers, reduce first-response times, and improve the overall support experience.
Cut down on repetitive tickets and enable your customers to help themselves:
Public knowledge base for customers
Private knowledge base for internal team use
Deliver quick answers, reduce first-response times, and improve the overall support experience.
Cut down on repetitive tickets and enable your customers to help themselves:
Public knowledge base for customers
Private knowledge base for internal team use
Deliver quick answers, reduce first-response times, and improve the overall support experience.
WIDGET
WIDGET
WIDGET
In-App Help Widget
Offer proactive support directly in your SaaS product with the HelpSpace widget:
Display relevant articles contextually
Let users submit support requests instantly
Easy to integrate into your app or website
Offer proactive support directly in your SaaS product with the HelpSpace widget:
Display relevant articles contextually
Let users submit support requests instantly
Easy to integrate into your app or website
Offer proactive support directly in your SaaS product with the HelpSpace widget:
Display relevant articles contextually
Let users submit support requests instantly
Easy to integrate into your app or website
CUSTOM SIDEBAR
CUSTOM SIDEBAR
CUSTOM SIDEBAR
Custom Sidebar – Context Right Where You Need It
Use the Custom Sidebar to pull data from your backend into HelpSpace and display in inside the ticket:
Show plan info, usage data, or account status
Give your agents full context without switching systems
Connect it with your endpoint and return a JSON
Use the Custom Sidebar to pull data from your backend into HelpSpace and display in inside the ticket:
Show plan info, usage data, or account status
Give your agents full context without switching systems
Connect it with your endpoint and return a JSON
Use the Custom Sidebar to pull data from your backend into HelpSpace and display in inside the ticket:
Show plan info, usage data, or account status
Give your agents full context without switching systems
Connect it with your endpoint and return a JSON
API & WEBHOOKS
API & WEBHOOKS
API & WEBHOOKS
API & Webhooks – Automate and Integrate
HelpSpace offers a powerful API and flexible webhooks to fit perfectly into your SaaS workflow:
Sync user data, subscriptions, or custom events
Trigger automations when tickets are created or updated
Connect to your internal tools or third-party platforms
HelpSpace offers a powerful API and flexible webhooks to fit perfectly into your SaaS workflow:
Sync user data, subscriptions, or custom events
Trigger automations when tickets are created or updated
Connect to your internal tools or third-party platforms
HelpSpace offers a powerful API and flexible webhooks to fit perfectly into your SaaS workflow:
Sync user data, subscriptions, or custom events
Trigger automations when tickets are created or updated
Connect to your internal tools or third-party platforms
CUSTOMER VOICES
Our Clients' Feedback on HelpSpace
Jamie S.
Helping Marketers in Australia
"Helpspace has been a huge add on feature to the support that we offer our hundreds of clients, looking forward to seeing how they use our Help Space area moving forward."
Max W.
CFO in Kanada
"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."
Slava D.
President Director in Indonesia
"Customer support is great. Software is very simple to use, you can connect with emails in a minute. It's very intuitive and simple."
Sarah H.
Staffing and Recruiting
"HelpSpace really has simplified our inbox clutter and streamlined our communication with our clients. It's easy to use interface makes it simple for our team to collaborate and assign tickets so we don't double up on any responses."
Gaurabh M.
Chief Product Officer in USA
"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature."
Paul
CTO bei Homepage Helden
"Wir benutzen HelpSpace schon eine Weile und es hat unsere Kundenservice-Effizienz sowie unsere Kunden- und Mitarbeiter-Zufriedenheit enorm gesteigert. Besonders cool ist die Unified-Team-Inbox und das intuitive Aufgabenmanagement. Dank der integrierten Wissensdatenbank und der Self-Service-Seiten finden unsere Kunden schnell Antworten, was das Ticketvolumen senkt. Automatisierungsregeln und Quick-Replies verbessern unseren Workflow und sparen Zeit. Insgesamt ist HelpSpace mit seiner ausgezeichneten und benutzerfreundlichen Oberfläche eine ausgezeichnete Wahl!"
Vivek G.
Manager
"Everything is self explanatory and exactly where it should be. Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. "
Gerardo M.
Company Owner in Mexiko
"I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software."
CUSTOMER VOICES
Our Clients' Feedback on HelpSpace
Jamie S.
Helping Marketers in Australia
"Helpspace has been a huge add on feature to the support that we offer our hundreds of clients, looking forward to seeing how they use our Help Space area moving forward."
Max W.
CFO in Kanada
"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."
Slava D.
President Director in Indonesia
"Customer support is great. Software is very simple to use, you can connect with emails in a minute. It's very intuitive and simple."
Sarah H.
Staffing and Recruiting
"HelpSpace really has simplified our inbox clutter and streamlined our communication with our clients. It's easy to use interface makes it simple for our team to collaborate and assign tickets so we don't double up on any responses."
Gaurabh M.
Chief Product Officer in USA
"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature."
Paul
CTO bei Homepage Helden
"Wir benutzen HelpSpace schon eine Weile und es hat unsere Kundenservice-Effizienz sowie unsere Kunden- und Mitarbeiter-Zufriedenheit enorm gesteigert. Besonders cool ist die Unified-Team-Inbox und das intuitive Aufgabenmanagement. Dank der integrierten Wissensdatenbank und der Self-Service-Seiten finden unsere Kunden schnell Antworten, was das Ticketvolumen senkt. Automatisierungsregeln und Quick-Replies verbessern unseren Workflow und sparen Zeit. Insgesamt ist HelpSpace mit seiner ausgezeichneten und benutzerfreundlichen Oberfläche eine ausgezeichnete Wahl!"
Vivek G.
Manager
"Everything is self explanatory and exactly where it should be. Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. "
Gerardo M.
Company Owner in Mexiko
"I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software."
CUSTOMER VOICES
Our Clients' Feedback on HelpSpace
Jamie S.
Helping Marketers in Australia
"Helpspace has been a huge add on feature to the support that we offer our hundreds of clients, looking forward to seeing how they use our Help Space area moving forward."
Max W.
CFO in Kanada
"HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn`t be happier!..."
Slava D.
President Director in Indonesia
"Customer support is great. Software is very simple to use, you can connect with emails in a minute. It's very intuitive and simple."
Sarah H.
Staffing and Recruiting
"HelpSpace really has simplified our inbox clutter and streamlined our communication with our clients. It's easy to use interface makes it simple for our team to collaborate and assign tickets so we don't double up on any responses."
Gaurabh M.
Chief Product Officer in USA
"Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature."
Paul
CTO bei Homepage Helden
"Wir benutzen HelpSpace schon eine Weile und es hat unsere Kundenservice-Effizienz sowie unsere Kunden- und Mitarbeiter-Zufriedenheit enorm gesteigert. Besonders cool ist die Unified-Team-Inbox und das intuitive Aufgabenmanagement. Dank der integrierten Wissensdatenbank und der Self-Service-Seiten finden unsere Kunden schnell Antworten, was das Ticketvolumen senkt. Automatisierungsregeln und Quick-Replies verbessern unseren Workflow und sparen Zeit. Insgesamt ist HelpSpace mit seiner ausgezeichneten und benutzerfreundlichen Oberfläche eine ausgezeichnete Wahl!"
Vivek G.
Manager
"Everything is self explanatory and exactly where it should be. Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. "
Gerardo M.
Company Owner in Mexiko
"I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software."
READY?
READY?
READY?
Try HelpSpace for Free
Detect your next
big move
Effortlessly streamline your support workflow with HelpSpace, where intuitive ticketing meets seamless integration—enhanced by smart automation to keep your team efficient and customers happy.
About
HelpSpace is a comprehensive client service solution both you and your clients will cherish! Leverage grouped inboxes, task structuring, intuitive UI, self-service sites, and diverse interaction avenues for a competitive edge in your sector.
Company
Comparisons
Newsletter
Subscribe to our newsletter to receive the latest updates and news.
System Status:
All systems operational.
Made in Germany © HelpSpace GmbH
About
HelpSpace is a comprehensive client service solution both you and your clients will cherish! Leverage grouped inboxes, task structuring, intuitive UI, self-service sites, and diverse interaction avenues for a competitive edge in your sector.
Company
Comparisons
Newsletter
Subscribe to our newsletter to receive the latest updates and news.
System Status:
All systems operational.
Made in Germany © HelpSpace GmbH
About
HelpSpace is a comprehensive client service solution both you and your clients will cherish! Leverage grouped inboxes, task structuring, intuitive UI, self-service sites, and diverse interaction avenues for a competitive edge in your sector.
Company
Comparisons
Newsletter
Subscribe to our newsletter to receive the latest updates and news.
System Status:
All systems operational.
Made in Germany © HelpSpace GmbH