Clear insights,
better decisions
Track team performance, response times, and ticket trends to optimize your support workflow.
Make Better Decisions with Data
Stay on top of your support performance with clear, actionable insights. HelpSpace Reports give you a full view of ticket activity, team efficiency, and customer needs—all in one place.
Customer & Ticket Trends
Analyze by Time Period
Select a specific period to track performance and trends over days, weeks, or months.
Tag Reports
Track which tags are used most in tickets to uncover recurring topics and optimize your support strategy.
Team Workload at a Glance
First Response by Agent
Track first responses by agent to monitor responsiveness and ensure timely support.
Ticket Closed by Agent
See how many tickets each agent has closed to evaluate productivity and team performance.
Tickets by Channel
See ticket volume by channel to track where requests come from.
Tickets Timeline
New and closed tickets are displayed on a timeline, giving you a clear view of when tickets were opened and resolved over time.
Status Overview
Get a detailed overview of how many tickets are in each status to monitor progress, identify bottlenecks, and manage workload effectively.
Report API
Export reports via our API for deeper analysis and custom evaluation. Check our API.
Effortlessly streamline your support workflow with HelpSpace, where intuitive ticketing meets seamless integration—enhanced by smart automation to keep your team efficient and customers happy.
